Head Of Customer Success

Head of Customer Success

Seek Capital is looking for a Fulfillment Manager to work with the clients of a company ranked #9 by Glassdoor in its “Best Places to Work” in 2020.

This is an exciting opportunity to lead a team of highly competitive and collaborative individuals as we continue this path of rapid growth. Our client is a prime credit, startup or early- stage small business owner, and we offer business funding to enable them to start and/or grow their business. We have to date, originated in excess of $500 million and continue to experience rapid growth.

• Full industry, product, and training provided
• Seek Capital was founded in 2014 and is investor backed
• This position will be based in our Los Angeles office
• Our Fulfillment team is continuing to grow and Seek Capital is searching for an experienced leader to scale the team effectively.
• Strong culture - be yourself here

Recent Awards:

• 2020 Inc. 5000: Ranked #171 on the inaugural 2020 Inc Series: California
• 2020 Glassdoor: #9 Best Places to Work
• 2020 American Banker: Best Fintech to Work For
• 2022 Best Companies: #15 Best Place to Work (Medium Size Business) SoCal

Role Description:

• We deeply believe that having the best people on our team and providing them with extensive training to best represent our company and our services is the hallmark of our success to date.
• You will inherit a team of Account Managers and Trainers that are dedicated to providing an 11 Star client experience as our clients move through the fulfillment funnel.
• As our organization continues to rapidly grow, we are looking to expand our leadership team by adding a high integrity individual who can effectively scale and manage our Account Management team.
• Each client relationship lasts for approximately 30 days until all services are completed
• The role leads our Account Management team as Seek’s clientele flow through our pipeline

Your Responsibilities will include:

• Create trainings and contests that effectively improve our fulfillment rates and culture
• Pipeline and revenue management
• Manage the Client lifecycle
• Leverage technology and analytics to effectively measure your team’s performance
• Outsourced vendor relationship management
• Shortening and improving the Client journey

Who We’re Looking for:

We want highly competitive, highly talented individuals who have effectively managed at this level and have a proven track record of scaling an organization. You are a fast learner, have excellent communication skills, are a team player, and have a genuine desire to learn and improve. You can effectively leverage previous experience to hit the ground running and make an immediate impact on both culture and performance.

Required Traits and Skills:

• Proven track record of leveraging data to make decisions and build departmental strategy
• Confidence and experience in translating a company’s strategic vision to effectively align a team of individual contributors to execute on said vision
• An ability to partner with other department heads to effectively improve the client journey and experience
• Expert in using Salesforce (or similar CRM) to effectively manage a <30-day sales cycle
• Experience in leading both internal, remote, and outsourced team members

Nice-to-Haves:

• Bachelor’s degree or higher from a major institution or 5 years equivalent management experience
• Proven track record of systems and process building
• Excellent teaching, coaching and written communication skills
• Demonstrated ability to operate as a servant leader

Salary & Benefits

• Caffeine, snacks all the time and weekly catered lunches: We all love a little pick me up beverage or need a snack or two in the afternoon to keep up our energy - we have a great assortment of beverages and healthy snacks to keep you focused and exceeding your goals!
• Compensation: A combination of base pay + performance-based compensation. Expect annual pay ranging from $120,000 - $165,000 depending on performance
• Fitness: A healthy body is a healthy mind. To help our team stay healthy, we offer LA Fitness gym membership to all of our staff
• Medical Benefits: Top tier medical, dental and vision insurance plans are available to all of our staff
• Time Off: We all need a little recharge out of the office. We offer paid time off to all team members to ensure we don’t burn out

Have an Impact- We have built our organization by managing through the numbers. We rely on real time data to make all critical decisions, from personnel to strategies. This role will be the driving force in helping our clients become successful in the launch of their business.

Job Fulfillment- We help provide funding to new businesses. It’s an amazing feeling knowing that every day we provide funding to small business owners across America that are looking to launch and grow their business.

Be Part of An Amazing Team- This isn’t your cliché ‘amazing team’. This is a team that operates in a highly cohesive manner and hits big goals! Established as the #1 player in our target market, we have a team that gets it done. In short, this team hits big goals! To join this team, you have to be ready to deliver!

High End Toys- Be part of a team that has in place and a commitment to adding the best of breed technologies that its staff needs to be at their best. If tech is an unfair advantage, we want to stack the deck.

We are an equal opportunity employer and value diversity at our company. We do NOT discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status or disability status, or any other characteristic protected by Federal, State or Local law.