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Guest Services Manager - Embassy Suites Tuscaloosa

Company

ValorHospitality
Address , Tuscaloosa, Al
Employment type FULL_TIME
Salary $45,000 a year
Expires 2023-06-26
Posted at 1 year ago
Job Description
EMBASSY SUITES
Situated at the corner of Greensboro and University Boulevard, adjacent to the Tuscaloosa Amphitheater, Embassy Suites Tuscaloosa is close proximity to many Fortune 500 companies and Mercedes-Benz U.S. international plant. Click
here
for more information.
THE ROLE
Position: Guest Service Manager - Embassy Suites Tuscaloosa
Reports To: Director of Rooms, General Manager
Compensation: $45,000 per year
COMPANY OVERVIEW:
Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.
We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.
POSITION PROFILE:
Provide leadership that engages the service team to enhance the guest experience, ensure customer loyalty, and guarantee satisfaction.
ESSENTIAL JOB FUNCTION:
  • Provides continuous coaching to associates and leadership to ensure success.
  • Prepares associate schedules and implements training and procedures to ensure a seamless and enhanced guest arrival and departure experience.
  • Communicate to both, guests and fellow associates, professionally and positively.
  • Keep accurate logs, analyze statistics and prepare reports and communications for Department Leaders on guest incidents, hospitality audits/service excellence standards, management roster, emergency procedures, staffing issues, potential safety hazards, and other pertinent information regarding department operations.
  • Resolve and react to guest complaints, needs or concerns and ensure all guests receive appropriate responses in a timely and professional manner, anticipate potential problems by reviewing and monitoring complaints logs and records, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
  • Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc. Determine the requirements for, and monitor special groups, guest and all VIPs.
  • Follow up regularly with Department Leaders regarding the Guest Response process and the performance of their department responsibilities along with the department’s function.
  • Ability to rally and redirect a team to find creative solutions to guest challenges.
  • Prepares and/or contributes to the budget process. Ensures labor and direct expenses are met based on forecast/budget guidelines established.
  • Communicate daily with manager and evening management to assure consistency and pass-on of pertinent information. Ensure support areas are functioning correctly and communicate to staff.
DESIRED SKILLS AND QUALIFICATIONS:
Education: Two to four-year college degree or equivalent education/experience.
Experience: A minimum of three years’ experience in a related or management position. Hotel experience preferred.
Skills and Abilities: Ability to perform critical analysis and manage wide-range of information. Have strong diplomacy and communication skills, with the ability to build effective relationships with managers, team members and guests. Possess strong leadership skills with the ability to hire, train, coach, guide, reward and develop staff; with emphasis on continuous improvement in guest service quality. Possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast- paced environment. Excellent oral, written and presentation skills sufficient to produce successful communication that properly reflect the Foundation Image. Listen effectively.
BENEFITS PACKAGE
  • Team Member Awards and Recognition programs throughout the year
  • Paid PTO beginning after ninety (90) days of employment
  • Competitive Salary
  • Tuition Reimbursement
  • Immediate eligibility for 401k and employer match
  • Food and Beverage Discounts
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
  • Team Member Hotel Discount Program
  • Uniforms Provided
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.