Assistant Guest Service Manager

The Fresh Market & You

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.

Our Added Benefits For Joining The Fresh Market Team

• Discounts on pet insurance, daycare, event tickets, and many more.
• Personal time off and additional time off purchase plans are available
• Financial Wellness Program
• Team Member discount of 30%
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• 401K contribution and company match
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)

About The Position

As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results.

What You'll Do

With the Guest Service Manager, you are an ambassador of the department and setting an example for excellence as you assist in the management of all relevant functions and activities.

• Managing order guides/ordering deadlines/reducing shrink/damage 
• Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and the guest restrooms
• Responsible for front-end and cash office procedures and controls, including management of cash, key, and the safe
• Manage front end guest flow to achieve operational success and an excellent shopping experience every time
• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays. 

Qualifications

At a minimum, what you will need

• Working knowledge of Microsoft Office
• 1 plus years of leadership experience
• 3 plus years of experience in a guest service role
• Must be at least 18 years of age

We are proud to be an Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace. 

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training. 

The statements in this job posting describe the general nature and level of work expected in this role but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required