Guest Services Associate - Admissions

Department: Guest Services
Supervisor: Guest Experience Manager
Supervises: N/A
FLSA Classification: Non-exempt
Availability: Position requires regular weekday, evening, and weekend hours, and occasional holidays. Hours may fluctuate based on the seasonal needs of the Garden.
General Summary: Deliver excellent customer service to garden visitors while educating and assisting in the sales of admissions, memberships, classes, and events.
Essential Duties:

• Welcome and interact with guests with a friendly and positive attitude. Ring admission sales into computer POS system, use knowledge of Garden and Key Messages as selling points of memberships, classes, group tours, and events.
• Review/maintain stock levels of collateral at the kiosks and communicate the needs. Maintain the front desk with appropriate supplies/forms.
• Maintain a good working relationship with other departments to ensure current garden knowledge while supporting garden events.
• Assist guests with tour requests.
• Assist in the sales of gift shop merchandise. Support garden events by setting up and processing admissions or sales in and outside of the Guest Center.
• Participate in department meetings and performs other duties as assigned.
• Open and close the desk by preparing and balancing the POS terminals according to established procedures. Run reports, count the bank, and order change as needed. Facilitate deposit and paperwork.
• Assist volunteers with daily job requirements.
• Answer Garden general phone line with a pleasant and engaging demeanor answering general and admissions questions, transferring calls, and taking phone orders according to established procedures.
• Assist in the cleanliness of the Atrium.

Minimum Qualifications: High school graduate and at least 3 months of retail or customer service experience.
Success Factors:

• Ability to work positively in a team environment.
• A commitment to exemplifying the Garden’s core values in daily tasks and interactions.
• A desire to contribute to the guest experience in a positive and engaging way by displaying a willingness to learn and share your knowledge about the Garden, its programs, and its mission of connecting people to plants.
• Must be organized, excellent at multitasking, and display strong interpersonal skills.
• Proactive in selling the benefits of garden memberships.

Preferred Qualifications: 2 years of experience in customer service and utilizing POS software preferred.
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Equipment: General office equipment, point of sale (POS) system, tablets, 2-way radios operation of the garden shuttle.
• Work Environment: Work is frequently performed indoors and on occasion may be required to work outdoors in varied terrains, in all weather conditions.
• Physical Demands: Must be able to remain in a stationary position continuously in order to observe visitors entering and exiting the Guest Center. This role is required to continuously communicate with visitors and Garden associates. Occasionally positions self to stock shelves or drawers and lift up to 15 lbs. Occasionally ascends step ladder.

Job descriptions are guidelines that attempt to characterize essential functions and responsibilities of a job, and are subject to change as needs and programs change. At Huntsville Botanical Garden job descriptions are considered neither inclusive nor exclusive. It is expected that up to 20% of your duties may change annually.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
The Huntsville Botanical Garden supports a culture of inclusion that attracts, inspires, and engages people to achieve success. The Garden is committed to hiring and developing employees based on job-related qualifications irrespective of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status. To increase diversity in professions related to the public garden realm, we encourage applications from underrepresented minorities, persons with disabilities, and veterans.