Guest Services Agent - Ac Hotel By Marriott Frisco Colorado

The AC Hotel by Marriott Frisco Colorado is open after an extensive renovation under the new management of 5 Senses Hospitality. We are looking for a cultural innovator to join our team as a Guest Service Agent, if you are someone who has an inner creativity and a love for art, design, and culture, then we invite you to explore a career with the exciting lifestyle brand hotel located in the heart of Frisco, Colorado.

At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it is the artful pour of a drink or the elegant line of a chaise, AC Hotel Frisco Colorado believes that if we have the time to make it, we have time to make it beautiful. We are looking for cultural innovators to join our team, if you are someone who has an inner creativity and love for art, design, and culture, then we invite you to explore a career with the AC Hotel Frisco Colorado. At 5 Senses Hospitality, we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality in a new way.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become a part of our family today!

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Getting the Job Done:

• Maintain the image of the hotel by appearing presentable and well groomed
• Anticipates guest’s needs and offers services prior to the guest asking
• Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind
• Be aware of the guest service scores and understand role ensuring guest satisfaction
• Enthusiastically greets guests and properly checks them in; advising the guest on hotel amenities and local points of interest
• Attends all mandatory meetings and timely completes all required training
• Provide guests and team members with professional, efficient, courteous, and genuine hospitality
• Possesses strong computer skills and adaptability to learning new systems
• Maintains an organized work area and ensures follow up is done as needed with both the guest and team members until issues are resolved
• As the primary guest contact, show patience and a willingness to help and support the guests with their requests

Experience for Success:

• Experience in customer service
• High school diploma or equivalent
• Previous Front Desk experience a plus
• Strong written and communication skills, additional language a plus
• Desire to work in a fast paced and interactive environment

The Good Stuff:

• Free nights at our hotels
• Daily Pay (RAIN)
• 7 paid holidays
• Wellness and commuter stipend
• Monthly fun and recognition
• Competitive medical, dental, and vision benefits
• Opportunity to grow your career and develop thru structured development programs
• Vacation PTO plan and paid sick days

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.