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Guest Service Representative (Couple 7-3 Shifts And 3-11 Shifts)
Company | Hyatt House |
Address | Columbus, OH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-07-25 |
Posted at | 10 months ago |
What's In It For You…
- Holiday pay available from DAY 1!
- Hotel and travel discounts at worldwide destinations!
- Professional development and promotion opportunities!
- Insurance enrollment available from DAY 1!
- Paid time off available from DAY 1!
- 401(k) enrollment after 30 days!
- Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
- Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
- Always maintain professionalism consistent with hotel brand and company expectations.
- Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
- Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
- Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
- Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
- Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
- If applicable, maintain balance and security of house bank and accurately log all transactions.
- 2+ years of customer service experience, preferably in Hospitality or related industry
- High School diploma or equivalency education certificate required
- Excellent verbal and written communication skills
- Must be able to speak, read, and write in primary language used in the workplace
- Lift, lower, and maneuver up to 30 pounds occasionally
- 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
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