Front Desk Agent Jobs

SUMMARY

Location: Embassy Suites Springfield

Position Type: Non-Management

The starting pay rate for this position is $15.00 per hour.

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Job Requirements:

• Prepares all necessary reports during each shift for the management team
• Check-in/Check-out hotel guests
• Provide information and assistance to all guests and vendors
• Process all payments according to established hotel requirements

Job Qualifications:

• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Readily available and approachable for all guests while providing excellent guest service
• Highly motivated team player with strong initiative and desire for achievement
• Ability to work well in stressful situations

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available!
  • Dependent care FSA
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• Pet Insurance
• Commuter benefits including transit & parking
• Identity Theft Protection Insurance
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• PTO and Payroll Incentives for Annual Wellness Exams
• HSA & FSA plans available!
• Dependent care FSA
• Employee Assistance Program

Rewarding Hard Work:

• Career Growth through our in-house training program with a path personalized to your desired goals
• Discounts for friends and family within your hotel brand
• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Team Member of the Month, Quarter, and Year recognition and bonus
• Referral bonus program to ANY of our locations

Equal Opportunity Employer