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Experienced Guest Service Representative
Company | Artisan Field, Inc. |
Address | Tallahassee, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Graphic Design |
Expires | 2023-08-15 |
Posted at | 9 months ago |
We are looking for a Guest Service Representative that has experience specifically in hotels. If you have IHG brand or Opera experience it is preferred. Schedule flexibility is a necessity. Has to be available to work holidays and weekends.
- Responsible for the delivery of mail, packages, and messages to guests.
- Responsible for making regular deposits in accordance with the hotel’s deposit procedure.
- Other duties as assigned by Guest Service Mgr or as business and demand dictates.
- Answers hotel switchboard and forwards calls appropriately.
- Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for.
- Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable.
- Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest.
- Serves as information agent for hotel guests and handles problems and requests as they arise.
- Clerical and cash handling experience required.
- Must be computer and keyboard proficient.
- Supervisor: Guest Service Manager
- Department: Front Desk
- Enthusiastic, out-going personality and interpersonal skills.
- Excellent customer service skills.
- Position requires high school diploma or equivalent
- Must have excellent verbal communication skills.
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