Guest Experience Sales Specialist (Reservations Agent)

The Guest Experience Sales Specialist (GESS) position is responsible for selling a cluster of South Florida Luxury Hotels including Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club and the new Four Seasons Hotel and Residences Fort Lauderdale (opening early 2022).

The Guest Experience Sales Specialist (GESS) is an extension of the Sales Team and plays an integral role in our ability to deliver exceptional levels of intuitive personalized service by creating individualized experiences for every guest through direct sales and pre-arrival engagement. By converting reservation and maximizing revenue from inquiries (via phone or electronically) from individuals, travel agencies, and Four Seasons Sales Managers on behalf of the “SoFlo Shared-Services Properties”. These revenue opportunities consist of rooms, suites, private residences, spa, dining, and newly introduced revenue centers.

This role is based at Four Seasons Resort Palm Beach (PBF) your home hotel and reports to the Director of ResCom. The ability to travel and work on-site at any of the South Florida properties as required with notice is essential.

Four Seasons Resort Palm Beach is part of a shared services collection with shared ownership that encompasses Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale. The ability to embrace, collaborate and support the “Shared-Services Model” while aligning efficiencies within the hotel cluster is crucial.

About Four Seasons Resort Palm Beach

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

Service Culture

Currently operating 124 hotels and resorts, and 44 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Most recently, Condé Nast Traveler Readers’ Choice Awards recognized Four Seasons Resort Palm Beach as the #1 Resort in Florida and within the best in the world.

Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Join our team and discover why Four Seasons Hotels and Resorts has been ranked in the Fortune '100 Best Companies to Work For’ every year since 1998.

What to Expect
Competitive Salary & Wages

Complimentary Employee Benefits
401(k) Retirement Plan
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
… and so much more!

Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs

The Surf Club

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.