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Agent Experience Manager Jobs
Company | Compass |
Address | Miami, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Real Estate |
Expires | 2023-07-31 |
Posted at | 10 months ago |
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Meticulous attention to detail, highly organized
- Ability to work in the office during standard operating hours
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Strong creative writing skills and eye for design
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- Ability to lift up to 25 lbs
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
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