Global Digital Solutions Business Process Analyst [Remote]

ABOUT US:
Braintrust is a user-owned talent network that connects you with great jobs with no fees or membership costs—so you keep 100% of what you earn.
ABOUT THE HIRING PROCESS:
When you join Braintrust, you will be invited to a screening process for Braintrust to learn more about your previous work experiences. Once completed, you will have access to the employer for this role and other top companies that seek high-quality talent. Apply to this job to kick off the process.

• ESTIMATED DURATION: 40h/week - Long term
• EXPERIENCE: 3-5 years
• LOCATION: Remote - United States Only (TimeZone:EST | Partial overlap)
• HOURLY RANGE: Our client is looking to pay $75 /hr
• Braintrust Job ID: 7373
• JOB TYPE: Freelance, Contract Position (no agencies/C2C - see notes below)

THE OPPORTUNITY
Requirements
As a Global Digital Solutions Business Process Analyst in Global Quality, you are responsible for the strategic approach to collecting, documenting, visualizing, and managing business processes, user workflows, requirements, and test cases, as it reflects current and desired states. In this role, you will partner closely with global business team members and developers to understand the end-user perspective and bridge business with technical. You will influence the alignment of defined processes and workflows with product applications to effectively translate business functions and needs into technical requirements to continuously improve business outcomes. You will also challenge, where necessary, global business team members and dig into the details of business processes to provide step-by-step, detailed business requirements documents. In addition, you will also be responsible for developing training documents by gaining an understanding of the function and workflow of the future state system and by documenting demo sessions provided by vendor(s) or developer(s). You may also be required to lead “Train the Trainer” sessions.
What you’ll be working on
Core Responsibilities

• Articulate business requirements to technical resources, while providing guidance and direction on solutions.
• Research solutions through stakeholder interviews, research, surveys, and feedback.
• Drive prioritization of business requirements aligned with business and customer experience priorities.
• Perform train the trainer and demonstration sessions for solutions. Assist with coordinating end-user training schedules when needed, to support local trainers.
• Work with developers and project managers to identify training needs and deliver materials on time.
• Assist with formatting and finalizing software documentation including work instructions, job-aides, and technical specification.
• Create and maintain business requirements and test scenario artifacts, coordinating with business SMEs and project team to organize and ensure alignment across the organization.
• Lead documentation of key objectives and what’s in scope verses out of scope, while mitigating misunderstandings between business and technical teams, bringing clarity to both sides.
• Define and design process flow diagrams, logical data design, and database schemas for relational databases.
• Design and implement training materials and curricula, including PowerPoint documents, Word documents, step by step guides, and short simulations for new software products. Create other materials as requested.
• Gather feedback for new requirements or enhancements through analysis of tickets and direct stakeholder feedback.
• Author user stories or requirements documents to inform software development.
• Capture testing scenarios and create test cases in conjunction with business stakeholders.

Minimum Requirements

• A strong and functional working knowledge of artifacts that are central to effective Business Analysis: various analyst methodologies & tools; collaboration tools; visualization tools.
• Exceptional multitasking capabilities while adapting to changing priorities.
• Ability to materialize concepts into functional operational working models.
• 5+ years of experience conducting business analysis, developing test scenarios and test cases; understand strategic inputs and translating them into functional and technical requirements to build omni-channel digital solutions
• An approachable and collaborative disposition that embraces continuous improvement.
• Minimum of bachelor’s degree in Business Analysis, Computer Science, Computer Engineering, Business Management, or similar discipline
• Ability to operate autonomously using effective business process analysis & improvement models.
• Ability to analyze problems, understand nuances, & generate solutions creatively & technically.
• Ability to communicate and interact with internal and external stakeholders in a consistent, professional, and courteous manner in both verbal and written form.
• Must be proficient in Word, Power Point, Microsoft Teams, Microsoft PowerPoint, and software recording tools for training.
• 3 – 5 Years of training and/or instructional design for digital software
• Exceptional organizational and time management skills with astute attention to detail

Apply Now!
C2C Candidates: This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.
Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.