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Gettel Kia Service Advisor
Company | Gettel Automotive, Inc |
Address | , Bradenton, Fl |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-10-07 |
Posted at | 9 months ago |
Level
Job Location
Position Type
At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
- Discounts on products & services
- Employee vehicle purchase plans
- Medical, Dental & Vision Insurance
- Holiday Pay
- Short & Long Term Disability
- 401K Plan
- Saturday Lunches
- Personal & Sick Days
- Accident & Critical Care Plans
- Flexible Work Schedules
- Paid Training
- Life Insurance
- Health Savings & Flex Spending Accounts
- Growth Opportunities
- Paid Vacation
GENERAL RESPONSIBILITIES
The service advisors’ primary responsibility is to provide for an outstanding customer experience. Service advisors have a high customer contact count each day, in person and on the phone. As such, the following is critical for success:
- The ability to multitask
- A true passion for serving guests Most importantly follow GAMG’s reception and active delivery process.
- Organizational skills- attention to detail and accuracy on paperwork
- Excellent communication
- Professional appearance
BEST PRACTICES OF A SUCCESSFUL ASM
These “best practices” are itemized below as to how often they should be done, i.e., daily, weekly or monthly. This list is extensive but not all-inclusive in describing the duties of an Assistant Service Manager.
- 5 Foot Rule - Have contact with the customer.
- Call all missed appointments from the prior day to reschedule.
- Arrive at work sufficiently before start time so that all preparations are complete (uniform, name badge, start-up process) before guests are received.
- Provide clear and accurate invoicing for customers, warranty and internal ROs.
- Present customers with factory maintenance needs.
- Follow 10-5-First-Last rule.
- Prepare your Game Day Report (example attached) as your manager will be reviewing with you and picking up first thing in the morning. That will include:
- Activities from the prior days sales and gross
- Calls made to develop new business
- Appointments for the next day
- Last: Be the last person to speak
- Deliver vehicle by promise time, contact customer in advance if the original promised time cannot be met.
- Smile and portray a positive attitude and happy demeanor.
- Call Orphan Owners that have appointments with an advisor that is no longer an associate of the dealership
- Calls made to develop new business
- Activities from the prior days sales and gross
- Appointments for the next day
- Answer phones and return calls in a timely manner.
- Call customers from service marketing lists that are potential customers.
- First: Be the first person to speak
- Customers in the lounge waiting at the dealership for service to be completed need the sale pro-active updates.
- Provide clear documentation on work orders for technicians.
- Have your preprinted work orders and other documents prepared the night before the appointment date.
- Review special order parts status with parts department and make call as necessary.
- Pro-actively update customers on vehicles progress when appropriate and at a minimum of twice a day. 10:00AM and 2:00PM
- Recommend the items documented on the multi-point inspection.
- Know your appointments for the day.
- 10 Foot Rule - Recognize that a customer is within your workspace.
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