Mobile Service Advisor-Remote Services Coordinator

MOBILE SERVICE ADVISOR / REMOTE SERVICES COORDINATOR

Chastang Ford - "The Ford Truck Experts"

The Service Department at Chastang Ford is growing and we need more great people for our amazing team. Our Advisors are the Face of the Service Department and fulfill one of the most challenging roles in the dealership. The Mobile Service Advisor/Remote Service Coordinator is critical to the overall success of Mobile and Remote Services at the dealership, where we go to our customers to maintain and repair vehicles at their locations.

THE COMPANY:

The Chastang family has been involved in the automotive industry since 1933. Our focus is on providing a family atmosphere where our employees, customers, and community thrive. We aim to create a great place to work, learn and grow.

• Advancement Opportunities
• Freedom to make decisions
• Transparency with employees and management
• Providing work-life balance

THE POSITION:

The Mobile Service Advisor coordinates and directs all Mobile Service activities for the dealership. In addition, the Remote Service Coordinator role manages the dealership’s rental process and fleet, as well as oversees the pick-up and delivery of vehicles and customers to their places of work and homes.

The key activities of the Mobile Service Advisor Role are:

• Marketing to Develop Mobile Service Clientele
• Manage Repair Order Process for Mobile Services
• Oversee Pick Up and Delivery
• Communicate with the Customer Communication Prior to and During the Repair
• Schedule and Dispatch
• Direct Rental Process and Fleet

Qualifications needed include the following:

• Proven communication skills with Customers and the Service Team
• Played an active role in automotive maintenance and repair department or business
• Successful Retail Sales and/or Service Advisor experience

THE LOCATION:

Chastang Ford is located in Houston, TX, approximately one-mile East of I-69 on the 610 North Loop East.

WHY SHOULD YOU APPLY:

• Pay is salary plus commission.
• Our shop and dealership values quality of life.
• Chastang Ford is a Family owned with long-term employees
• We provide Top of market compensation and benefits.
• Team Environment
• Established and growing commercial business
• Unlimited earning potential

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