General Manager Signature Restaurant - The Butchers Club By Jeremy Ford Pga National Reso

The GM of our Signature Restaurant, located in PGA National Resort is a representative that maintains a patient and positive attitude. They hold the team accountable for top tier results and are passionate about food and hospitality. The General Manager works with pride and must have a tremendous work ethic that sets the tone for the team.
Responsibilities

• Holds team accountability to policies and procures set forth by American Social
• Schedules Managers and Chefs with balance for proper coverage, effectiveness, and fairness
• Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule.
• Keep a clear line of communication within the team as well as with Director of Operations, Corporate Chef, and Director of Marketing
• Oversees food and beverage cost results ensuring costs are run to goal or better. This is achieved through managing standards and holding Bar Manager and Executive Chef accountable for results
• Holds weekly Manager and department meetings
• Sources and hires all team members in conjunction with Chefs and Department Managers
• Manages controllable costs to goal and is responsible for the overall restaurant P&L results.
• Maintains a high level of Guest satisfaction and reacts instantly in deviations from anything less than a 5 Star experience
• Produces actions plans to achieve desired results and hit all financial goals when opportunities arise
• Understands seasonal and local business trends and creates accurate projections allowing for proper planning of budgets, labor, and cost of goods
• Monitor guest satisfaction measurements including Yelp and other reputation management as one tool to identify successes and challenges
• Manages the accounting and scheduling systems
• Works directly with the Event Coordinator on all events, parties, and catering
• Coaches, develops, and holds accountable FOH and Chefs on training and educating
• Performs Ready for Revenue and Quality Checks to ensure the restaurant is properly set, food is properly prepared, equipment is functioning, staffing is correct, and are set up for successful shifts
• Reviews all food and beverage related reports, follows up on issues, and communicates opportunities within the team and with Leadership
• Approves all department schedules and ensures they are written to budget
• Works with Marketing on executing PR events often representing American Social at these events
• Responsible for implementing and holding strict standards for safety and sanitation as well as overall restaurant organization
• Holds team members to the proper Image and Appearance Guidelines including proper hygiene
• Performs accurate inventories and clearly communicates food and beverage cost to Leadership

Ability To

• Succeed in a fast pace environment
• Multi-task and have a great sense of urgency with changing priorities
• Prioritizes projects and solicitates direction when necessary
• Lead with integrity and respect
• Work nights and weekends
• Clearly communicate to all levels of the organizations
• Be adaptable to a changing environment
• Work independently as well as in a team environment
• Work in an organized manner
• Hold 1 on 1's and communicate areas of opportunity and development
• Work 12+ hours shifts as necessary
• Bring creative ideas to build sales and overall brand improvement
• Follow Company Budgets and established goals
• Work under pressure and meet deadlines
• Maintain a professional and polished appearance

Education And Skills

• Advanced organizational skills
• Hospitality Degree is a plus (Associates, Bachelors, Certificates, etc.)
• Serv Safe Certified
• Experience with back office and POS systems
• Proficiency in Microsoft Office
• 5 years General Manager or Multiunit Management experience in a Full Service, High-Volume Restaurant
• Strong knowledge of proper food handling and sanitation standards
• Proficient in P&L analysis and various reporting
• Strong communication and leadership skills

Language Skills: Excellent verbal communication skills. Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively.
Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.