F&B Manager - Rooftop

The Bar Manager is responsible for for ensuring smooth operations within the property's bars. This person must create an exceptional climate of professional and personable service that creates memories by anticipating needs and exceeding expectations.

• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Participate in and ensure Sound Checks are being conducted in department.
• Attract and select the best talent available from inside or outside the organization.
• Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Ensure compliance with all applicable laws and regulations.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Ensure bars are well maintained and have a vibe that meets or exceeds brand standards and guest expectations.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability.
• Resolve guest complaints and implement changes to prevent future issues.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
• Present a professional image to employees, guests, clients, owners, and investors.
• Maintain confidentiality of guest, employee, and company information.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Coordinate ongoing industry research to detect market trends and related information for development of new strategies and/or concepts/services. Implement new products/services accordingly and develop analysis of return on investment.
• Maintain effective relationships with guests.
• Lead, direct, and manage all department operations. Maintain regular presence throughout the department.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Prepare and execute business plans to ensure the maximization of department performance.
• Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
• Maintain presence in property during peak business periods.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Develop and implement strategies to retain staff.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• Degree/diploma or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Experience working in a NYC Union environment or similar setting. Specifically, is both proficient in and working with the current edition of NYC CBA / IWA.
• 3+ years’ experience in hospitality management, including 2 years in bartending/beverage management. Luxury hotel experience preferred.

Skills

• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to perform complex quantitative calculations or reasoning.
• Fluency in English additional languages preferred.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

PHYSICAL DEMANDS

• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to operate potentially hazardous equipment.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to obtain impressions through the eyes.

Additional Requirements

• Ability to work evenings, weekends, and holidays, as needed.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Deep understanding of lifestyle hotels and premium dining products and services.
• Must meet legal requirements for any required licensing.
• Passion for music and knowledge of music trends preferred.