General Manager Restaurant Jobs

Title: General Manager

FLSA Status: Exempt

Reports to: Executive Director

Direct Reports: FOH Managers

Position Summary

The General Manager of Silver Sands is responsible for overseeing the overall operations of Silver Sand. This position requires a high level of interaction with Front of House management, Back of House management and the Private Dining Team. The General Manager will work primarily with the Front of House Management team to ensure smooth and efficient service for all employees and guests. This manager will work to execute consistent and excellent service while also actively working to hire, train and build a high-performance management and hourly team. Lastly, the General Manager will work actively to ensure the maintenance and upkeep of all physical spaces within Silver Sands.

Work closely with both FOH and BOH Management teams to uphold the standards and practices of the Food & Beverage program at Silver Sands, while ensuring high performance and profitability.

• Provide ample training and education to ensure staff menu, wine, cocktail & spirits knowledge. The team must be knowledgeable about and technically proficient with the full menu, cocktail list and wine selections while also having the ability to provide excellent service and hospitality to all guests.

• Ensure excellent maintenance, organization and cleanliness of all service areas at all times.

• In conjunction with FOH Management, train Service Staff according to standards for hospitality and excellence.

• Actively manage service to drive the standards for service & hospitality at Silver Sands.
• Continuously provide support to all service staff and actively participate in the cycle of service as needed.
• Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.
• Cultivate Regulars and continue to find ways to strengthen the Silver Sands Community.
• Ensure excellent maintenance and cleanliness of all physical spaces at all times.
• Organize and complete the administrative set up and break down of service (including but not limited to: creation of floor plans, menus, employee check in, employee cash outs, bank close out etc.)
• Effectively open and close the physical operation, while also actively managing staffing/scheduling needs.

• Maintain effective & timely communication to all FOH/BOH and team members.
• Work closely with the Events team to properly and efficiently execute all Private Dining, Buyout and Silver Sands Offsite events.
• Work closely with the Executive team to initiate measures to improve profitability for all spaces within Silver Sands.

Work actively to build a high-performance management and hourly team.

• Provide continuous training opportunities and leadership to develop and grow both the management and hourly teams.

• In conjunction with Management, hire and train Service & Support Staff in accordance with Silver Sands standards (Including but not limited to; interviewing candidates, setting up trails and training schedule, etc.)

• Provide leadership and guidance to the management team through proper delegation of tasks, regular coaching and consistent feedback regarding performance.
• Ensure that all employees receive regular and consistent coaching and/or performance reviews.
• Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.

Responsible for maintaining an accurate and up to date inventory and CGS at all times.

• Ensure that appropriate physical inventory is available to staff/guests at all times.

• Meet or exceed budget for COG’s through effective purchasing and product maintenance.

• Ensure that all POS systems, inventory systems, beverage lists and any other information related to the beverage program remain accurate and up to date and are understood by the team.
• Establish and maintain positive & productive working relationships with vendors.
• Ensure that all staff is properly acquainted with appropriate CGS as it pertains to the cycle of service.

• Meet or exceed budget for beverage sales and beverage COGs.
• Ensure that the Beverage Inventory process is completed accurately, on time and according to business/accounting procedures.

Ensure knowledge of and adherence to all applicable laws, policies and procedures.

• Adhere to all Silver Sands procedures as it pertains to personal appearance, attendance and conduct.
• Ensure Department of Health compliance in all spaces at all times.
• Remain current and compliant with the correct HR practices and policies.
• Complete all assigned administrative requirements accurately and on time.

Essential Functions

• Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions.
• Develop and maintain a culture of inclusive excellence and workplace dignity.
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
• Ability to perform essential job functions when working under stress, in fast-paced environment.
• Fluent in both written and spoken English.
• Able to lift 30+ lbs.
• Polished personal presentation: Grooming meets Company standards, as outlined by Employee Handbook.

Cultivate a work environment that is safety-first, kind, and encourages personal and professional growth More detail about Silver Sands part of Delicious Hospitality Group