General Manager Pool - The Cosmopolitan

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

The Pool General Manager provides guidance and leadership for the pool operations team, consistent with the MGM Resorts brand. This role is responsible for leading the operations team in achieving the property's stated operational and financial goals, including managing labor and overall financial performance, while maintaining an engaging employee experience. Owns the execution of the functional strategy and operational direction of the pool team, including pool operations and food & beverage. Ensures high guest satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance to company policies and procedures.

• Works closely with the VP of Food and Beverage and senior leadership to implement strategic initiatives provided by property leadership and the CoE.
• Interviews, selects, trains, supervises, counsels, and coaches the pool team for the efficient operation of the pool department.
• Drives revenue for the area by ensuring cabana/rental rates effectively yield in accordance with strategy. Recognizes areas of opportunity for cost containment to surpass budgeted objectives and maximize EBITDA.
• Provides leadership and direction to maintain and improve the guest experience within the pool area, consistent with brand attributes and company service standards. Collaborates with other departments to ensure the delivery of exemplary guest service.
• Ensures the pool area operates in accordance with local health and safety guidelines, and that all lifeguards recieve the necessary training. Perform other job‐related duties as requested.
• Responsible for employee engagement of the pool operations team, utilizing the tools provided through training, coaching, rewards, and development.
• Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for pool operations.

MINIMUM REQUIREMENTS:

• Two (2) + years of previous relevant experience in F&B and pool operation or related managerial experience. Ability to work varied shifts, including weekends and holidays
• Bachelor's Degree in related field or equivalent experience