General Manager Jobs

The General Manager is responsible for the leadership and mentoring of the Front Desk Sales and Massage Therapist teams. Oversees seamless operations of the business unit while adhering to budget and financial goals. Works side by side with Front Desk Sales leading by exemplary example.

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Position Requirements:

• Ability to be efficient and productive in a fast-paced environment with strong skills in day-to-day operations.
• Must have the enthusiasm and possess excellent guest service skills for both internal and external guests.
• Must be a leader and enjoy mentoring people.
• Excellent communication, listening, and computer skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Must be detail-oriented and have the ability to multi-task while managing a high-volume business.

Duties and Responsibilities:

• Perform accounting duties, such as preparing bank deposits, and register closure.
• Coordinate schedules to maximize usage and efficiency.
• Monitor and prepare payroll for Front Desk and Massage Therapists in coordination with the Owners.
• Inventory products and order new supplies.
• Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
• Lead by example in promoting services, enhancements, membership, and retail, as well as special events, promotions, and/or discounts available.
• Adhere to boutique budgets and financial goals.
• Consistently assess employee performance and provide constructive feedback to the champion's continued growth of team members.
• Develop staff sales goals and guide staff in goal achievement.
• Properly document and deliver appropriate corrective action as needed when employees are not performing to company standards and/or are in violation of company guidelines and policies.
• Train staff in the use or sale of products, programming, or services.
• Review secret shop reports, guest survey results, and other data to identify areas of improvement.
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• Responsible for projecting a positive image within the boutique, maintaining an atmosphere of cooperative teamwork that emphasizes guest service and satisfaction.
• Work with Owners to recruit, interview, and hire employees.
• Facilitate ongoing training meetings with Front Desk Sales and Massage Therapists to continue adherence of boutique standards and ediquette.
• Check boutique equipment to ensure proper functioning.
• Inform staff of job responsibilities, performance expectations, guest service standards, and corporate policies and guidelines.
• Direct facility maintenance or repair.
• Able to perform, with a high level of excellence, all duties, and responsibilities as required of the Front Desk Sales team.
• Respond to customer inquiries or complaints with urgency in a timely manner.
• Verify staff credentials, such as educational and certification requirements ensuring all remain current.
• Schedule staff.
• Collaborate with Owners during regular meetings regarding any improvements.
• Provide top-level guest service for all including internal guest service.