Front Office Supervisor - Fairfield Inn And Suites Manhattan Seaport - New York, Ny

REPORTS TO: Front Office Manager
SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs.
Benefits/Perks Of Working With Us
Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options.
Purpose for the Position: The Front Office supervisor will assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations.
The Front Office Supervisor Essential Responsibilities

• To ensure that accounts are balanced daily.
• To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently.
• To ensure that rooms have been serviced and maintained to the standards established by the Company.
• To be readily available at all times to deal with problems or complaints.
• Takes responsibility of supervising the F&B outlets in the absence of the F&B Supervisor.
• To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times.
• To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
• To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
• To ensure accurate and timeliness submission of all reports and administrative work.
• To ensure maximum room occupancy within agreed overbooking policy.
• To ensure that newspapers and parcels are delivered to rooms without delay.
• To ensure that luggage is delivered to and collected from rooms speedily.
• To act as Duty Manager when required.
• To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
• To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
• To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
• To ensure maximum security of all items left in safety deposit boxes.
• To ensure that staff under your control are trained in Civil Defense measures.
• To ensure maximum security in all areas under your control.
• To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• To be familiar with all local Civil Defense measures.
• To monitor trends within the industry and make suggestions how these could be implemented.
• To ensure effective and speedy check-out procedures.
• To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
• To ensure that all Front of House areas are clean and orderly at all times.
• To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
• To attend Management Meetings as required.
• To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected.
• To ensure that all Front of House staff are correctly dressed at all times.

To do this kind of work, you must be able to:

• Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.
• Change activity frequently and cope with interruptions.
• Understand government regulations covering business operation.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• Deal with the general public, customers, associates, union and government officials with tact and courtesy.
• See differences in widths and lengths of lines such as those on graphs.
• Accept full responsibility for managing an activity.
• Speak and write clearly.
• Read and interpret business records and statistical reports.
• Plan and organize the work of others.
• Analyze and interpret established policies.
• Use mathematical skills to interpret financial information and prepare budgets.
• Be available for work evenings, weekends and holidays.

Physical Demands: Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.
Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion.
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships To Data, People And Things
Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reportin on events.
People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function.
Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.
Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.