Front Office Specialist T2L

Responsibilities

Core Responsibilites and Essential Functions

• Other duties as assigned by management.
• C. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• __Operations/Revenue Cycle:__
• D. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• A. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• B. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• A. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• D. Working with both clinical staff and providers in a team approach.
• C. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• E. Contacting patients for appointment reminders
• __Customer Service:__
• E. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
• B. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• __Administrative:__

Required for All Jobs

Qualifications

Required Minimum Education

• High school diploma or equivalent. Required

Required Minimum Experience

Required Minimum Skills

Required Minimum License(s) And Certification(s)

Additional Licenses and Certifications