Front Office Specialist T2L

Responsibilities

What you will do45%45%10%

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• C. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• Other duties as assigned by management.
• E. Contacting patients for appointment reminders
• A. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• Administrative:
• Operations/Revenue Cycle:
• B. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• C. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• D. Working with both clinical staff and providers in a team approach.
• E. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
• B. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• Customer Service:
• D. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• A. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.

Qualifications

Qualifications

• Knowledge of insurance filing and requirements.preferred
• Previous customer service experience Required
• Computer skills essential. Medical terminology including coding needed, (CPT-4, ICD-9, and HCPCS)preferred
• 1-2 years administrative front office experience in a physician practice or health care setting Preferred
• Required High school diploma or equivalent.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.