Front Office Manager - San Francisco At Embarcadero

Join Our Team

We invite you to join Four Seasons San Francisco at Embarcadero as the Front Office Manager, who will be focusing on reenergizing our guest experience, and creating structure and processes by providing thoughtful leadership of tenured agents and concierges.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

Four Seasons offers an award-winning work environment and an excellent benefits package which includes:

What to Expect:

• Paid holidays, vacation & sick days
• Salary Range: $85K to $90K
• Be yourself and become a member of a work family that cares about you and invests in your development
• … and so much more!
• Complimentary Market-leading benefits (Medical, Dental, Vision plans)
• Master your craft here and abroad! Seasonal “Task Force” opportunities are available
• Annual Incentive Plan
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• 8 weeks of New Parental Leave Pay
• Culinary, retail and wellness experiences at special rates
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
• Laundered Employee Uniform
• Inclusive and diverse employee engagement & recognition events all year-round.
• Paid holidays, vacation, and sick days
• Fur Baby/Pet Insurance
• 401(k) Retirement Plan

The Opportunity:

Front Office Manager

Who We Look For:
As the direct head of the hotel services operations, you are well adept in the meaning of luxury hospitality. The delivery of a comfortable, worry-free experience comes naturally to you and you are able to nurture those around you to produce the same excellence. The values of recognition, organization, congeniality, and professionalism are some of your top priorities.

Responsibilities:

• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Conducts scheduled Performance Evaluations and provides real-time feedback both positive and constructive to staff when needed. Includes disciplinary action when necessary.
• Reviews and monitors scheduling of staff in departments of responsibility. Attends regular labor meetings for review of labor efficiency and efficacy.
• Directs all staff at the Front Office including Front Desk, Communications, Concierge, and Guest Services to ensure operational flow, communication, and follow-up on any problems, guest requests or special requirements.
• Strategically directs and manages various hotel projects.
• Provides daily operational direction and support to ensure quality service for all guests and staff.
• Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

Preferred Qualifications and Skills:

• Verbal and written command of the English language (multi-lingual preferred).
• Excellent emotional intelligence and interpersonal skills.
• College education in Hospitality Business Management or equivalent experience preferred.
• Two to four years of employment in a related position with Four Seasons or other organizations.
• Experience with reservations systems; Opera preferred.

This position reports to the Director of Rooms and is a Department Head level role.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department.

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.