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Company | Embassy Suites East Peoria - Hotel & RiverFront Conf Center |
Address | East Peoria, IL, United States |
Employment type | OTHER |
Salary | |
Category | Hospitality |
Expires | 2023-05-24 |
Posted at | 1 year ago |
Primary Purpose
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
Work Performed
The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
Required Prior Experience:
Minimum 2 Years Of Hospitality, Front Desk Experience,
Minimum 2 years of prior supervisory experience
Preferred Prior Experience
2 years of night audit experience
Required Education
High school diploma or equivalent
Preferred Education
Bachelor's Degree in related field
Required Technology
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Physical
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
Competencies
__________________________________________________
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Notice of candidate Privacy Rights: http://https://atriumhospitality.com/privacy-policy/
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, experience, certifications and geographic location.
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
Work Performed
The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:
- Creat e a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
- Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness A ssured S tandards ;
- E nsur e that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate ;
- Ability to serve as Manager on Duty; and
- Evaluat e and recommend revenue driving initiatives and monitor revenue performance ;
- Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
- Ensur e financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
- Any and all other work as required to complete the primary purpose of the position.
- Coordinat e activities with other departments to ensure that services are provided in an efficient and timely manner ;
- Recommend and implement approved changes that could improve service and increase operational efficiency ;
Required Prior Experience:
Minimum 2 Years Of Hospitality, Front Desk Experience,
Minimum 2 years of prior supervisory experience
Preferred Prior Experience
2 years of night audit experience
Required Education
High school diploma or equivalent
Preferred Education
Bachelor's Degree in related field
Required Technology
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Physical
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
Competencies
- Managing Vision and Purpose
- Customer Focus
- Building Effective Teams
__________________________________________________
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.
Notice of candidate Privacy Rights: http://https://atriumhospitality.com/privacy-policy/
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, experience, certifications and geographic location.
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