Front Office Manager Jobs

Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.

We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.

Qualifications

• Outstanding and proven guest service skills
• Ability to work weekends, evenings, holidays as necessary, required
• Experience with hotel property management systems. Opera preferred.
• Minimum two to three years Front office or guest services management with at least one year supervisory experience
• A Bachelors degree in hospitality management and/or business is preferred but not required
• Organizational skills
• Excellent and demonstrated communication skills: written and verbal
• Knowledge of hotel operations