Front Office Jobs

AMAZING BENEFITS PACKAGE!

• Retirement Plans - organization matches the employee’s contribution, up to 6% of gross wages
• Loan Reimbursement - reimbursement for student loan payments up to $5,250 per year
• Paid Time Off (PTO) – up to 6 weeks of PTO per year
• Childcare Stipend – contribution of $5,000 per year to the employee’s dependent care spending account
• Medical, Dental, & Vision Insurance

• Above benefits dependent upon eligibility criteria

Click here for more detail about the benefits package!

Pay Range: $21.92 - $31.25 USD Hourly

Purpose of Job:

Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties as follows:

Essential Duties and Responsibilities:

• Treats patients with highest respect in all functions of job and maintains patient confidentiality.
• Schedules translators as needed.
• Reconciles daily receipts/petty cash.
• Monitors patient waiting rooms for cleanliness and security.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values
• Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co-pay.
• Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing.
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
• Takes patient demographics over the phone & enters into electronic health records system (EHR).
• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.

Qualifications:

Education/Experience: HS diploma or equivalent preferred. Applicable additional schooling and/or formal

training preferred. Customer service and multi-line telephone experience preferred.

Skills: Computer skills required. Ability to spell accurately. Able to clearly communicate information to patients

and gather information from patients. Must have basic math skills to calculate patient payments. Commitment

to supporting a safe, respectful, equitable, and inclusive environment required.

Physical Demands:

Front Office staff are required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals