Guest Experience Associate - Front Desk

NEW WAY TO exhale®

Immediate Openings for an Exceptional Guest Experience Associate!
Exhale is the premium brand in the Wellness Space - Join today and be a part of our continued success story!
Exceptional Career Path Opportunities with upward growth potential.
Industry Leading Compensation

exhale®, Fairmont Miramar Hotel & Bungalows spa and barre studio is best known for award-winning therapies and fitness classes that inspire guests to revive, restore, and transform. exhale® offers a unique balance of fitness and spa offerings, which together create the perfect combination for a true well-being experience. Schedule some time to work out in our gym, replete with Peleton® bikes and Cybex® equipment, while overlooking the Pacific Ocean. Relax at exhale® - Mind, Body, Spa with a massage or yoga session. You get the idea... it's all about you!

Position Requirements

• Schedule appointments for guests and recommend additional services, classes, and wellbeing boutique products at every opportunity: On the phone, at check in, at check out.
• Greet all incoming guests and answer phone calls in a timely manner; respond to guest questions and concerns in a timely, professional manner.

Education and/or Skills Required

• Must possess hospitality experience in spa, hotel, retail, and/or fitness club.
• Be energetic, engaging, and eager to work and continue to develop their skills and experiences.
• Display good organizational and verbal skills.
• Be punctual, reliable and flexible with scheduling according to business needs.
• Possess excellent communication skills, be a team player and a team builder.
• You must have a big heart and be able to deliver extraordinary customer service
• Be courteous and respectful to visitors, clients, co-workers and members of the Leadership Team.

Physical Requirements

This position is very active and requires standing, walking, bending, and stooping all day. The employee must frequently exert up to 25 pounds of force to lift, carry, push, pull or otherwise move objects.

This is not a comprehensive definition of the position. Position holders are expected to undertake any work that comes with the positions main objectives. This position description will be kept under review and may be changed at any time.

Full Time Benefits Include:

• PTO
• Company Paid Life Insurance
• Disability Insurance
• Health Insurance
• Vision, Dental Insurance

We are always on the lookout for great passionate talent!

We offer a diverse workplace that nurtures its staff and has an environment that creates a great sense of pride working here. If this describes you, your personality and you have a love of the beauty, wellness and lifestyle industry we want to have you on our team!

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