Front Desk Coordinator Jobs

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member's experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Responsibilities

• Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed
• Distributing mail and facilitating mailing items to members and signing for packages on occasion
• Performing related duties as required
• Entering membership leads and patient demographics into Salesforce
• Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service
• Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate
• Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation
• Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards
• Addressing any member questions or concerns in a timely manner and escalating them as needed
• Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
• Conducting temperature checks and COVID screening questions

Experience

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• Ability to efficiently execute (and often improve) established office routines and policies.
• Excellent administrative background, especially in managing customers on the phone
• 1-2 years of previous hospitality and/or medical office experience strongly preferred
• Associates degree or greater required

Skills

To be successful in this role, candidates will demonstrate the following:

• Excellent communication skills and the ability to work cross-functionally among departments and teams.
• Ambitious, strong work ethic, and open to new ideas
• Exceptional organizational and attention to detail.
• Ability to think and work independently, effectively, and efficiently as if running your own business unit
• Tech-savvy with the ability to learn new technology quickly.

About Sollis Health

Sollis Health is a 24/7 members-only medical concierge service delivering expert, on-demand, emergency medicine treatment in a serene and private environment. Designed to handle emergencies, everyday care, and everything in between, we provide expert care in our state-of-the-art centers, virtually via a telehealth visit, and in the comfort of our member's homes. The Sollis experience also includes our house call program, patient coordination and advocacy provided by our care navigation team and more. We service New York, the Hamptons, Los Angeles, South Florida, and San Francisco and provide around-the-clock telemedicine worldwide.

Sollis Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Consistent with our policies, we do not discriminate on the basis of any protected group status protected by law, including, but not limited to, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.