Hospital Outpatient Clinic Front Desk Coordinator

Ensure the timely submission of EHR documentation to hospital's medical record department to meet
compliance standards in coding, billing and clinical audits. Assists with verification of insurance
authorization received and noted in electronic medical record. Hyperbaric Medicine Authorizations are
specific to the service. Validates authorization is current. Acts as a liaison between clinic and
authorization; audit intake documents and provides information to Authorization Department.
Responsible for admissions derived from referrals; coordinating the referral intake process through to
admission; tracking outstanding authorizations and ensuring timely patient admissions. Assists with
registration functions to include, patient registration, scheduling, insurance verification and
authorization, general clerical, receptionist and project-based work. Demonstrates a professional,
positive image both in-person and on the telephone.
Principal Duties And Job Responsibilities
Ensures documents are successfully uploaded into hospital's medical record (bull-zipped) within
72 hours of patient visit.
Follow up with clinicians to ensure completion of documentation.
Responds to issues resulting from information uploads.
Receives incoming referrals, validates information, logs referrals, and communicates information
to authorization department.
Works closely with hospital's Patient Access department to support denial resubmissions.
Participates in daily huddle, weekly case management meeting and monthly staff meetings to
remain informed and perform at a high level of competency.
Follow-ups daily with Authorization Department regarding outstanding authorizations.
In coordination with Community Educator, reconciles referral log; admissions resulting from
referrals.
Presents results to clinic director.
Assists Registration With The Following

• Welcomes patients and visitors, professionally; adheres to HIPAA regulations.
• Answers telephones and transfers calls to appropriate staff member, announcing call.
• Registering all patients upon arrival to the center; validating responsible payer
• Schedules patients, establishes appointments in timely manner.

information.

• Contacts patients with reminder of next day's appointment and reschedules

appropriately if needed.

• Facilitates upon requests, patient appointments with ancillary services.
• Collects patient co-payments and sends to the cashier daily.
• Prints all face sheets for the next day's appointments.
• Performs clerical duties to include but not limited to, scanning, photocopying, faxing,
• Maintains an accurate clinic electronic calendar.

mailing, etc.

• Requests medical records at referral intake from referring physician and/or facilities.
• Appropriately discharges patients from EMR at the time of discharge.

Ensure the timely submission of EHR documentation to hospital's medical record department to meet
compliance standards in coding, billing and clinical audits. Assists with verification of insurance
authorization received and noted in electronic medical record. Hyperbaric Medicine Authorizations are
specific to the service. Validates authorization is current. Acts as a liaison between clinic and
authorization; audit intake documents and provides information to Authorization Department.
Responsible for admissions derived from referrals; coordinating the referral intake process through to
admission; tracking outstanding authorizations and ensuring timely patient admissions. Assists with
registration functions to include, patient registration, scheduling, insurance verification and
authorization, general clerical, receptionist and project-based work. Demonstrates a professional,
positive image both in-person and on the telephone.