Fraud/Risk Analyst, Experian Consumer Services (Remote)

Company Description

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to Work For. In addition, for the last five years we’ve been name in the top 100 “World’s Most Innovative Companies” by Forbes Magazine.

This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

The primary focus of the Fraud/Risk Analyst is to identify, recommend and implement design, processes and procedures for the reduction of fraud. You will be investigating, processing, resolving issues regarding fraud in an accurate and efficient manner for Experian Consumer Services programs. This will include new products/features in the financial services industry, working with risk mitigation partners, with a focus on excellence in service delivery with fraud prevention.

What You’ll Be Doing

• Focus on continuously delivering business and operational value - track, trend, analyze business metrics to drive actionable risk mitigation improvements and enhancements
• Act as data steward, continuously reviewing and validating data and risk strategies for accuracy
• Collaborate with cross-functional teams to support ad hoc research, impact analysis, and validate issue remediation; key contributor on SME team for risk mitigation and fraud prevention
• Conduct daily control reviews of business metrics; analyze and document performance of external partners via KPIs and SLAs, to support day-to-day activities, ensuring business and risk mitigation goals are met or exceeded
• Develop strong, collaborative relationships with key internal and external partners to strategically develop, implement and optimize fraud operation processes, tools, and policies to achieve performance objectives while mitigating regulatory, reputational, and financial risk
• Drive and coordinate risk mitigation and anti-fraud efforts for complex programs in defined timelines to achieve specific business goals
• Executes daily responsibilities associated with risk mitigation strategies and third-party vendor oversight for operational excellence, risk management and business goals optimization
• Support internal and external audits and due diligence requests to ensure benefits are being delivered to our customers

Qualifications

• Team player and individual contributor
• Detail oriented, execution-oriented self-starter adept at multi-tasking and providing deliverables within the expected timeframe
• High personal integrity, energy, stamina and work ethic
• Strong ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner
• Strong communication skills, high degree of personal excellence
• Working knowledge of Tableau or other data visualization tools
• Minimum 2 years of financial services, payments, financial institutions, Fintech experience with expertise in risk mitigation/fraud operations and fraud prevention
• Experience and demonstrated track record in risk reduction/fraud operations, process optimization, and customer experience with a validated history of balancing risk/fraud and consumer experience needs
• Sense of humor and sense of adventure – desire to improve the status quo and execute
• Strong documentation and organizational skills
• Progressive experience with a result oriented, growth company, in consumer financial services products
• Working knowledge of fraud prevention industry tools
• Hands on experience writing SQL queries is a plus
• Experience in leading large, complex programs, with the ability to help oversee third-party partners obligations
• Passion for improving quality, identifying root causes and finding the best possible solution to complex fraud problems

Additional Information

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!