Fraud Analyst Jobs

The Fraud Disruption Team is seeking a highly skilled and engaged individual with a passion for customers and staying one-step ahead of losses. The ideal candidate should have a solid understanding of risky behaviors and patterns, chargebacks and financial records, such as invoices, balance sheets and bank statements.

Top 3 skills: (1) fraud review background / KYC / underwriting background (2) customer service (3) attention to detail.

Primary Responsibilities:

• Escalates infrequently and only for the most complex, unknown issues.
• CFE certification is a plus!
• Ability to make independent and sound decisions and think on your feet in a dynamic environment.
• Experience in risk mitigation within the payments industry (2-4 years preferred) with the ability to identify the behaviors and signs of risky financial transactions or accounts.
• Writes complete, succinct and accurate case notes.
• Allowed discretion in waiving specific company policies such as pricing and timing.
• Handles questions or escalations on suspected fraud from other business units.
• Enjoys staying on top of breaking fraud schemes/ trends.
• Works with limited instructions on defined risk cases.
• Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.
• Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
• Maintains or exceeds established standards for investigation procedures.
• Must be able to work overtime as well as Saturdays and some holidays.
• Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
• Excellent research and investigative skills.
• Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
• Works with team to share best practices and idea on fraud prevention techniques.
• Transaction Risk roles can be good for this role.
• Makes outbound calls to customers to validate payments transactions.