Consumer Services Quality Analyst I Jobs

“I can succeed as a Quality Management Analyst at Capital Group.”

You are experienced in data preparation and visualization. Tableau is a plus.

You are a skilled communicator. You place a high value on being authentic, respectful, and engaging.

You have previous experience as an analyst and leading projects in a business environment with diverse audiences.

You can learn more about our compensation and benefits

You’ve manipulated large amounts of data to solve strategic, tactical, structured, and unstructured business problems.

Knowledgeable about agile project management, software delivery, rituals, cadence, inputs, outputs.

Manage day-to-day collaboration and documentation activities while capturing everything in the necessary project management tools (Jira, Confluence, Asana),

Prepare documentation for business requirements, functional requirements, system design documents, and technical specifications and obtain business or IT approval.

Lead internal investigation and resolution of digital operational issues affecting our customer's experience.

2-5 years’ experience in managing, operating and/or launching consumer financial products.

Participate and in some cases lead Agile ceremonies.

Experience in a highly regulated field in a risk management role (example: financial services and financial technologies) (2-3 years)

Strong computer and MS Office skills, to include experience with SharePoint site administration

Provide day-to-day analytical capabilities for the governance / oversight team

Metric reporting to support understanding of compliance with regulatory requirements

Progressive experience with a result oriented, growth company, in consumer financial services and financial technologies products

Experience in leading large, complex programs, with the ability to help oversee third-party partners obligations

Executes daily responsibilities associated with risk mitigation strategies and third-party vendor oversight for operational excellence, risk management and business goals optimization

Support internal and external audits and due diligence requests to ensure benefits are being delivered to our customers

Progressive experience with a result oriented, growth company, in consumer financial services products

Minimum 2 years of financial services, payments, financial institutions, Fintech experience with expertise in risk mitigation/fraud operations and fraud prevention

Experience in leading large, complex programs, with the ability to help oversee third-party partners obligations

Working knowledge of Tableau or other data visualization tools

General knowledge of quality management system required

Assist Quality Engineer and management in assessing measures of performance through data collection, reporting and analysis

Work with quality management and support staff to develop solutions to help manage variability

Associate’s degree or equivalent combination of education and relevant experience up to 2 years.

In-depth knowledge of business information systems required

Ability to apply basic problem-solving skills

Maintain and develop the Quality Management according to IATF 16949.

Cooperation on implementation of specific customer requirements into our system and our processes.

At least 2 years’ experience in similar role

at least 2 years’ experience in similar role

8D-report preparation, root cause analyses, corrective actions definition, verification of corrective actions.

Key contact for the customer.

Conduct all work in compliance with systems for maintaining a safe workplace (Management of Change, Environmental Management System, PSM etc.)

Familiarity with LIMS (Laboratory Information Management System) desired.

Knowledge / Skills / Competencies:

6 months to 2 years experience in a testing laboratory or equivalent with experience in a chemistry lab preferred.

Good math and analytical skills (ability to perform calculations).

Accurately and consistently perform routine testing in the QC lab.

Bachelor’s degree in business administration, management, or similar field.

Overseeing all finance operations of the company, including budgeting and forecasting.

At least 10 years of experience in a leadership role in a service-based company

Experience with mergers and acquisitions and integration.

Prior experience in a fast-paced, high growth environment.

Excellent communication skills, both written and verbal.

Solid interpersonal, communication, and collaboration skills with a demonstrated ability to interact with senior management

Required qualifications, skills and capabilities:

Preferred qualifications, skills and capabilities:

Ensures the program is executed timely, consistent with all Controls' requirements

Manages and handle dispute/inquiries on Mystery Shops

Self-motivated with the ability to prioritize and manage multiple tasks simultaneously

Work with other team supervisors and Manager, Secure Start Services to establish HPM expectations and create standard feedback templates

Interface with Manager, CRM Application & Analytics to:

Bachelor’s Degree and/or 5 years’ experience in customer service related field or supervisory capacity

Excellent communication skills, verbal and written

Strong interpersonal skills with ability to positively motivate associates

Strong coach; able to provide timely feedback on how to improve the consumer experience.