Business Systems Analyst, Experian Consumer Services (Remote)

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

This position will be supporting the Experian Consumer Services, a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

What you'll be doing

As a Business Systems Analyst, you will be focusing on being the liaison between our product, UX, project management, and technology teams. You will have the opportunity to learn all facets of our products, but be deeply focused on requirements, documentation, and quality of the products we are bringing to our members.

Responsibilities

• Identify dependencies, impediments, and blockers ahead of time and escalate those issues to senior product leadership.
• Participate and in some cases lead Agile ceremonies.
• Manage day-to-day collaboration and documentation activities while capturing everything in the necessary project management tools (Jira, Confluence, Asana),
• Lead weekly meetings with key stakeholders to complete requirements refinement, backlog grooming, legal and compliance review, UXR and design reviews, and engineering documentation and support.
• Drive outcomes, deliver quality, communicate cross functionally, recommend solutions to complex challenges, while becoming an expert on our platform and product capabilities.
• Deliver feature expansion by collaborating with product, design, and engineering teams.
• Focus on continuously delivering business & technical value, involving different stakeholders and 3rd party vendors when required.
• Collaborate with product and development teams to document conceptual systems designs with data and process flows. Consolidate all supporting business requirements documentation for the project and facilitate approval of solution designs.
• Prepare documentation for business requirements, functional requirements, system design documents, and technical specifications and obtain business or IT approval.
• Lead internal investigation and resolution of digital operational issues affecting our customer's experience.
• Conduct meetings with business units to define the detailed business requirements or technical requirements for solutions. Determine solution feasibility and establishes project perimeters and objectives.

Qualifications

What your background looks like

• Accustomed to building product in a modern, mobile-first approach with heavy emphasis on intuitive Design, UI, UX and Customer Journey.
• Personal Attributes: Likes to be challenged, understands the value of clear communication and documentation, can empathize with our customers, analytical and ability to evaluate tradeoffs, team builder who can flow between business and technical topics with ease.
• 2-5 years’ experience in managing, operating and/or launching consumer financial products.
• Previous experience within a progressive, results oriented, growth company. Domain expertise from the FinTech segment, financial institution, or service provider in a D2C environment is desired.
• Have a strong "eye for design" and understand UX best practices along with trends in the payments, credit, and fintech industries.
• Previous experience with key product management and business analyst functions, including writing requirements/user stories, creating mocks/wireframes, product planning and reporting for large scale, innovative consumer-facing applications, preferably in the payments or financial product space.
• Knowledgeable about agile project management, software delivery, rituals, cadence, inputs, outputs.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

Experian Careers - Creating a better tomorrow together

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