Fraud Analyst, Fraud Operations

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Fraud Analyst, Fraud Operations

What is the opportunity?

You are a Fraud Analyst within Risk Operations acting as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are inquisitive and are passionate about delivering an exceptional client experience, come build a long term career with RBC.

This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Mississauga, Toronto, Montreal and Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role

What will you do?

• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
• Cultivate and maintain relationships with partners to work as one RBC
• Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
• Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
• Contribute to team results by supporting all colleagues to be successful in meeting client needs

What do you need to succeed?

Must-have:

• Must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
• Full flexibility for a variety of shifts from Monday to Sunday, 7AM to Midnight. Please note the department is open 24/7
• Strong oral and written communication skills in English
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
• Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
• Proven interpersonal, communication and problem resolution skills

Nice-to-have:

• Experience working in a team and metrics-based performance environment
• Past experience in a customer service role where you provided a variety of needs based solutions
• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A world-class training program in financial services
• Leaders who support your development through coaching and managing opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
• Excellent career development and access to a variety of job opportunities across business and geographies
• Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Summary

Address:

YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO

City:

CAN-ON-MISSISSAUGA, CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Finance Internship - Private Client Group

What is the opportunity?

We are actively seeking an Intern to support our Private Client Group in RBC Wealth Management – U.S. Our internship provides students the opportunity to gain in-depth, hands-on experience while working and learning alongside our experienced financial services professionals.

You will work directly with Financial Advisors to service clients, research problems, process account forms and related paperwork, maintain appropriate account records, and prepare client correspondence.

What will you do?

• Provide administrative and operational support to Financial Advisors and clients
• Assist with department mailing and filing projects
• Provide clients with requested information such as account balances, stock quotes or other account-related information
• Other general administrative support as assigned
• Service clients in a pleasant, professional manner and respond to routine inquires

What do you need to succeed?

• Excellent written and verbal communication skills
• Ability to manage multiple competing priorities, take initiative and thrive in a fast-paced and challenging environment
• Interest in financial services industry
• Customer service experience
• Proficient in Microsoft Office (Word (knowledge of mail merge is a bonus), Excel, Outlook)
• College student working toward a degree in Finance, Economics, Business or related field

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Flexible work/life balance options
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Summary

Address:

San Francisco, California, United States of America

City:

USA-CA-SAN FRANCISCO

Country:

United States of America

Work hours/week:

20

Employment Type:

Part time

Platform:

Job Type:

Student/Coop (Fixed Term)

Pay Type:

Hourly

Posted Date:

2023-05-25

Application Deadline:

2023-05-31

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.