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Ford Pro Learning Manager
Company | Ford Motor Company |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Motor Vehicle Manufacturing |
Expires | 2023-10-01 |
Posted at | 7 months ago |
- Is passionate about application of Learning and Development for customer success
- Strive to cultivate a sense of belonging and inclusive team culture
- Is results-driven with an excitement to disrupt the status quo; continually seeking ways to help individuals and organizations to learn and develop in their own way
- Work closely with a variety of stakeholders across different markets and regions to plan training programs delivery and measure business impact.
- Demonstrated ability to use data-based decision making
- Be able to combine technology, storytelling, and use of media with learning design to create meaningful engagement
- Partner with the global sales enablement team to design customized learning experiences for internal sales teams
- Develop a digital content/channel strategy with a strong focus on social and customer relationship management
- Evaluate vendors, platforms and tools for learning assets creation, distribution and reporting.
- Lead the design, development, execution and evaluation of training solutions – both digital and in-person for Ford Pro dealer partners, customers and our internal teams
- Work in partnership with the Contact Centre of Excellence to improve processes around knowledge management and learning for customer success.
- Partner with the Global Ford Pro Customer success and product marketing teams to scale the global Pro learning strategy to create engaging and customized digital experiences for Ford Pro customers (internal and external)
- Working with the Technology, Data & Analytics teams to optimize user engagement and drive a feedback loop to improve content consumption
- Help transform the training space with modern tools and technologies.
- Build client relationships within Ford Pro key stakeholders to translate business needs into successful learning solutions using human-centred design
- Build learner capabilities and drive behavioural change using a learner-centred design process that involves conducting learner research, co-creating with end-users, prototyping learning experiences with the use of next gen technology, and ensuring quality at speed and scale
- Adept understanding of learning platforms and technologies, such as, Salesforce, Oracle, Mindtickle, Degreed, WorkRamp, Docebo, Articulate 360, Adobe Creative
- 5+ years of experience in training education
- Demonstrate an ability to develop and deploy strategies that track engagement, impact, quality of experience, and evaluate learning and training effectiveness.
- Bachelor's Degree, ideally in communication, learning design, learning science, instructional design, education/instructional technology, or similar/relevant experience.
- Demonstrated experience in creating and driving learning initiatives in large organizations
- Knowledge and experience of software as a solution (SaaS) and/or EV products would be beneficial
- Excellent organizational skills and the ability to manage multiple projects and priorities simultaneously; mitigate risks to eliminate potential roadblocks in the design, development and implementation of training.
- Bachelor's Degree in communication, learning design, learning science, instructional design, education/instructional technology
- Works well under pressure, comfortable with ambiguity and iterative nature of new teams
- Paid time off for individual and team community service
- Paid time off and the option to purchase additional vacation time.
- Vehicle discount program for employees and family members, and management leases
- Established and active employee resource groups
- Immediate medical, dental, and prescription drug coverage
- Tuition assistance
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
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