Expert Care Desk, Concierge - (Remote)

What is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

eXpert Care Desk:

Be a catalyst for company growth by supporting and enhancing our agents’ journey at eXp Realty. As part of the Agent Experience team, you’ll bring your support, insight and guidance to help our agents soar to their highest potential. We pride ourselves on offering the highest level of customer service, a fantastic first and lasting impression of eXp Realty and agent rewards and recognition for their valued contributions. We make agents’ lives easier and have fun every step of the way.

• This position requires the candidate to be available during the Pacific Time Zone hours of 7:00 am - 4:00 pm.

What you will do:

Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system, multi-queue phone system, and agent support CRM. Helping to direct agents to where they need to go for help in different areas of our company.

• Answer inquiries in live chat
• Provide white-glove service to the agents
• Frontline support for the ticket system in the world and agent support CRM.
• Provide resources and respond to agent inquiries via multi queue phone system
• Cross-trained in all areas of onboarding & after onboarding
• Other duties as assigned

How you will make an impact:

• Excellent written and verbal communication skills
• Problem Solving Skills
• Real Estate experience strongly preferred
• Real Estate experience preferred
• Excellent organizational skills
• Strong knowledge of Microsoft Office/Google Suite
• 2+ years in the Customer Service industry
• Excellent written and verbal communication skills

Education:

• High school Diploma/GED required

What eXp Realty provides:

• FSA plan
• Stock option grant
• Fully remote environment
• 401k with a 4% match
• And more...
• Medical, Dental & Vision benefits
• Amazing company culture

EEO Statement:

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.