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Event Production Manager Jobs
Company | Convene |
Address | San Francisco, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Leasing Non-residential Real Estate,Hospitality |
Expires | 2023-07-01 |
Posted at | 11 months ago |
Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
- This property is set to open in early October, so we are looking for someone who can interview ASAP and start in this new role by early September.
- Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
- Follow up with client with any post-event deliverables
- Supervise proper calculation of all program checks and ensure client approval and signatures
- Schedule and host kick-off call with client.
- Conduct weekly regular PEO meetings with on-site operations teams.
- Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products.
- Serve as the primary point of contact for the client leading up to day-of event. Facilitate conversations to understand their needs for all aspects of their program including but not limited to culinary, service, & AV.
- Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
- Ensure collection of all program balances
- Develop event timelines, communicate & enforce all pre-production deadlines to clients.
- Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices for post-contract add-ons.
- Create and maintain detailed event documentation for each booking
- Partner closely with our AV teams to ensure the client’s AV needs are understood, communicated to AV Operations, and executed properly.
- Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
- Track project timelines and status updates in Clickup.
- Work closely with culinary and service team to finalize menus and timing
- Prepare and distribute all room diagrams
- Recommend and/or coordinate with third party vendors for event enhancements and experiences (florists, musicians, branding, linens, etc) as required.
- Conduct pre-event and post-event debriefs for our internal stakeholders.
- Host client Run of Show Review with AV Production team for Hybrid Events.
- Effectively listen to, understand, and clarify concerns raised by associates and clients.
- Serve as a pre-sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event. Work closely with Sales Department to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase
- Able to multitask, and obsessed with customer satisfaction
- Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
- 3+ years in a customer facing role
- Familiarity with SaaS, event platform/video/web conferencing a plus
- Strong business acumen and staying cool under pressure
- Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
- Prior experience in event planning and project management
- Medical and insurance navigation support through Eden Health
- 401K plan with company matching
- Flexible vacation time plus time off for your birthday
- A Holiday closure each year to allow all employees to unplug and recharge
- A chance to be part of a dynamic, growing team
- A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)
- Professional development support
- The opportunity to have a significant impact on your team and the business in the work that you do
- Excellent health coverage for you and your family starting day one
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