Entry Level Tech Jobs

Position Announcement

Position: Entry Level Technician

Department: Service

Reports To: Service Center Manager

Salary grade: DOE

FLSA Status: Full Time / Non-Exempt / Hourly

Location: San Antonio

Description

This position is an initial training and developmental position. Under the direct guidance of the shop lead person, the candidate will be working in the setup/refurb shop. Under our 6-month training program, during this assignment the basic job requirements are learned and developed with close guidance and exposure from experienced Field Technicians/Engineers, Master Service Technicians, Field Service Supervisors, and Field Service Managers. This assignment provides the opportunity to demonstrate satisfactory performance can be achieved and results sustained as defined by performance demonstration and expectations. Upon successful completion of this training program, the opportunity to shift to field tech support immediately after and/or as needed by DOCUmation or when a position becomes available in the field.

Responsibilities

• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Satisfactorily complete formal product training
• Complete all administrative aspects of the job on time and error-free
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Demonstrate mechanical aptitude and working knowledge of electrical and mechanical theory
• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Perform other activities that support DOCUmation and our service organization
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers

Experience & Required Skills

• Attention to Detail
• Planning and organizing, (work management)
• Communications – verbal and written
• Follow-up
• Technical knowledge/skills
• Teamwork (cooperation)
• Work standards (concern for quality)
• Customer service orientation
• Analysis (problem identification)
• Business skills

Education & Certification

• High School or GED; AA degree or equivalent technical training.

Physical Requirements

• Ability to occasionally stand, stoop, bend, and kneel
• Ability to lift up to 50 pounds
• Ability to understand the speech of others
• Manual dexterity to use hands and fingers to handle, control tools and repair machines
• Ability to sit or stand for extended periods of time
• Visual acuity to see small parts
• Ability to regularly speak clearly so listeners can understand

Special Requirements

• A valid Driver’s License

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.