Employment Investigator - Ams - Austin

Responsibilities
About Us:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.
Why Join Us:
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team:
The HR Operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.
We are looking for an individual with a strong HR investigation background with a focus on bullying, discrimination, harassment and retaliation cases for Employee Relations in the AMS region. The main responsibilities include conducting prompt, thorough, and fair investigations consisting of background research, investigative interviews, and debrief meetings in partnership with Employment Legal, HR and the business.
The successful candidate should exhibit strong competency to articulate complex issues to the business and also ensure all such matters are dealt with in line with policy, best practice and legislative requirements to mitigate any risk.
Responsibilities:

• Identify ethics, compliance, and employee relations matters that require improvement, working with our ER leader & various internal groups to amend policies and drive the training and awareness approach accordingly;
• Assist with the investigation and resolution of other workplace concerns to determine the appropriate approach and to ensure fair and consistent treatment of all employees;
• Maintain oversight and accountability for investigation case management system, keep improving efficiency and effectiveness;
• Drive the disciplinary procedure in line with the investigation findings, and align with key stakeholders to get to consensus;
• Monitor and implement corrective action plans to enhance controls and processes;
• Conduct confidential, fair, thorough and timely internal investigations into allegations of violations of internal policies, including but not limited to bullying, discrimination, harassment, retaliation and produce comprehensive and clear investigation reports and/or outcomes;
• Develop and optimize robust investigation standards and disciplinary matrix to ensure transparency, objectivity and consistency throughout the team;
• Participate in the identification and delivery of continuous improvement initiatives to improve the policy framework, increase knowledge within the company;
• Proactively identify trends and themes to develop strategies that will mitigate risks.

Qualifications

• Must be hands-on with a bias for action and be flexible to meet the needs of our rapid growth.
• Demonstrated ability to navigate successfully within ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment;
• Working experience in multiple AMS jurisdictions and knowledge in labour law will be highly advantageous;
• Excellent problem-solving, analytical, and writing skills, strong communication skills with the ability to manage various stakeholders/programs concurrently;
• Minimum of 5+ years of experience (preferably working in a tech company) with solid and traceable experience in workplace investigations, ER, or HR;
• Bachelor's degree required;
• Experience in investigating and advising on employment-related matters is mandatory;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].