Ecommerce Operations Manager Jobs

Our client, a major player in the retail space located south of Boston, is looking for an Ecommerce Operations Manager to join their team Full Time - starting as soon as possible!

This is an incredible direct-hire opportunity for a completely new position. Work will be done in a hybrid capacity, 2-3 days per week onsite.

As the Ecommerce Operations Manager you will oversee daily facilitation of website development, execution, and optimization tasks geared toward increasing site traffic and conversions for Ecomm sales. You will be responsible for managing a team and collaborating regularly with internal and external resources.

Day to day responsibilities:

- Manage and oversee daily website operations including ongoing development, sprint planning and releases, content execution, site performance, testing, and support.

- Assign priority levels for development projects and tickets, manage follow-up communication and deadlines, and manage pre- and post-launch quality assurance testing.

- Champion a mobile-first mentality; ensures browser types and breakpoints are considered in the entire site experience.

- Manage a daily quality assurance site check process using custom procedures and third-party solutions to ensure that marketing and commerce execution meets plan and performance standards and expectations.

- Troubleshoot site performance and usability problems/concerns, manage resolutions, and provide regular status updates.

- Use session replay technology to identify friction points and enhancement opportunities to improve consumer engagement, satisfaction, and conversion rates.

- Support implementing A/B testing to optimize user experiences.

- Support roadmap planning to introduce new methodologies and solutions that support emerging trends.

The IDEAL Ecommerce Operations Manager will have:

- 4+ years of experience in a digital project manager or ecommerce operations role

- Experience managing a team

- Strong background in and understanding of the ecommerce space and lifecycle

- Demonstrated experience with CMS, PIM, ticketing software, and supporting software technologies

- Experience in business operations including Agile development lifecycles, execution, and support

- Knowledge/understanding of Bootstrap, HTML5, JavaScript/jQuery, CSS3, and other modern coding methodologies

- Strong organizational skills, attention to detail, interpersonal, and leadership skills

Our Client offers medical, dental vision, and long-term life insurance. You can also opt into a 401k with company matching benefits. Employees receive 12 paid holidays, volunteer day, and 4 weeks of PTO (includes sick time). There is also an onsite gym and additional health/wellness perks!