Dshs Tia It Customer Support - Journey

Description

DSHS IT Customer Support – Journey

Come join the Division of Child Support (DCS) IT Service and Support Team within the Economic Services Administration (ESA) who providing global IT services 9 field offices, 35 Prosecuting Attorney Family Support offices and multiple outstations statewide!

As IT Desktop Support, you will ensures the accessibility of mission critical systems, including SEMS and FMIS, to ensure DCS staff and partners are able to deliver essential child support services that transform lives by empowering parents and families to thrive.

Some of what you’ll do:

• Manage inventory of Information Technology (IT) resources
• Collaborate with stakeholders to identify and/or develop appropriate technology solutions
• Support network servers, business unit systems, and hardware infrastructure
• Independently analyze, diagnose, and resolve customer reported information technology incidents reported in division approved ticketing system. Troubleshoot system hardware and software, including network switch support
• Plan and coordinate the delivery of technical support to the Division of Child Support (DCS) including installation, configuration, troubleshooting, customer assistance, and /or training, in response to customer requirements
• Train staff on IT processes and procedures and create documentation for the team

What we’re looking for:
Professionals with a High School Diploma, GED, or equivalent and four years of Information Technology experience in an enterprise network Microsoft (MS) Operating System (O/S) environment, supporting MS Server O/S 2012 and above, knowledge of Active Directory, NTFS share and file permissions, print sharing, switch management, desktop support (Windows 2007 O/S and above), asset management and auditing

OR

An associate’s in Management Information Systems, Computer Information Technology or related field AND two years of experience installing, configuring and maintaining computer workstation hardware, software and peripherals or related experience

OR

A bachelor’s in Management Information Systems, Computer Information Technology or related field

AND

• At least one year of experience working directly with users to assist and resolve IT inquiries, problems, and complaints locally and remotely
• At least one year of experience providing Telephony Systems administration and support
• At least one year of experience providing system administration for Ocularis System

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about this opportunity? Contact the recruiter at [email protected] or 360-995-2275 and reference #09277.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security" on your website and on printed materials.