Driver (Union) (Mgm National Harbor)

It is the responsibility of the Limo/Vehicle assigned Driver to provide excellent customer service and create a safe and friendly environment for employees and guests by assisting guests with transportation, baggage assistance and personal belongings. All duties are to be performed in accordance with federal, state, and local laws, regulations, and ordinances, as well as with department and Company policies, practices, and procedures.

POSITION RESPONSIBILITIES/DUTIES:

• Run various types of errands for VIP guests including picking up shopping items for guests.
• Answer calls from dispatch and management on radio
• Drive limo/vehicle assigned by dispatch, includes picking up and dropping off guests as assigned
• Maintain a strong working knowledge of the Maryland, Virginia, DC areas and hotels, golf courses, and restaurants as well as other areas outside the city limits; including using magazines, guides and bulletins to keep up with the ever changing city demographics.

• Log and reports all necessary repair or maintenance vehicle report sheet at the end of their shift.
• Keep limo up to par at all times, including maintaining cleanliness of interior and exterior of vehicle, and returning vehicle with ¾ tank of fuel at the end of the shift.
• Provide the highest level of customer service to all guests.
• Adhere to the policies and procedures of the Front Services and Transportation Department.
• Notify a supervisor immediately of any safety/maintenance issues with their assigned limo.
• Keep Dispatchers informed of location at all times.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and/or EXPERIENCE:

Required:

• Minimum (2) years’ experience driving a limo.
• Previous experience working in a similar resort setting
• At least (1) year of customer service experience. .
• High School diploma and equivalent
• Able to effectively communicate in English, in both written and oral forms.
• Valid Drivers License and a clean driving record.

Preferred:

• Bilingual abilities, English as the primary or secondary language.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current driver’s license
• I-9 Documentation

SECTION 3: COMPETENCIES & WORKING CONDITIONS

KNOWLEDGE/SKILLS/ABILITIES:.

• Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.
• Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free.
• Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, stomach, shoulders, legs, or a combination of these muscle groups.
• Problem Solving: The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its reoccurrence.
• Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.
• Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.
• Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously.
• Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
• Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.
• Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing for long periods.
• Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.

WORK SCHEDULE/HOURS:

• Ability to work a flexible schedule including extended hours, weekends, and holidays.
• Regular scheduled hours : Work Days: 5 Hours: 8

MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.