Beverage Manager (Mgm National Harbor)

The Assistant Director of Beverage will support the Director of Beverage in the development and implementation of the strategic plan and vision for the beverage department operations, fiscal budgets, and marketing strategies to produce both short and long term profitability within the framework and intent of the National Harbor Mission Statement.

POSITION RESPONSIBILITIES/DUTIES:

• Develop and maintain effective communications between all operating departments.
• Reviews/analyzes beverage costs, maintains cost control through efficient management of products, inventory and warehouse ordering, and identifies and implements cost cutting measures and initiatives.
• Maintain complete knowledge of and comply with all departmental policies, procedures and standards.
• Create and manage proper policies and procedures for Manager comps and voids.
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards.
• Monitor and handle problems with intoxicated guests and/or altercations.
• Utilize Spotfire to maximize sales, drive profits, manage labor and control costs.
• Resolve guest complaints, ensuring guest satisfaction.
• Other job related duties as requested.
• Work closely with Employee Relations and Human Resources to resolve employee conflicts, issue progressive discipline, mediate due process meetings and administer all aspects of the collective bargaining agreement.
• Review sales and beverage costs for previous day.
• Take an active role with Corporate beverage program and assist with sourcing vendors.
• Develop new techniques of service towards maximum guest satisfaction at minimum operating costs.
• Approve the employment and separation of beverage employees and is responsible for coordination of on-the-job training programs through department managers on a regular basis.
• Review weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and maintain positive guest relations at all times.
• Maintain proper beverage service procedures that support property and company guest service standards and align with expectations of external organizations like AAA 5 Diamond and Forbes 5 Star service standards.
• Work closely with local, state and governmental organizations in maintaining highest standards of health, sanitation and cleanliness with in all areas of Food and Beverage.
• Ensure all policies, procedures and practices are consistent with the company’s core service standards and brand attributes.
• Review POS pricing / maintenance issues to ensure proper check handling procedures followed.
• Establish par levels for supplies, liquor, beer, wine and equipment, completing requisitions to replenish shortages or additional items needed for the anticipated business.
• Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff and personnel.
• Check the pick-up station and side stations, ensuring agreement to standards of cleanliness, supply of stock and organization.
• Provide leadership and direction in the execution and measurement of guest service standards within beverage operations to ensure continued growth and profitability.
• Maintain complete knowledge of: all liquor brands, beers and non-alcoholic selections available in outlets, the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list, designated glassware and garnishes for drinks, all bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.