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Documentation & Media Specialist Jobs

Company

University of Maryland
Address , College Park, 20742, Md
Employment type FULL_TIME
Salary
Expires 2023-06-26
Posted at 1 year ago
Job Description

Posting Details

Posting Details

Position Number:
106436

Title:
Specialist

Functional Title:
Documentation & Media Specialist

Category Status:
33-Exempt Regular

Applicant Search Category:
Staff

University Authorized FTE:
1.000

Unit:
DIT-ATI-Community Support & Outreach

Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.



Position Summary/Purpose of Position:
Knowledge Management provides IT support and tech education to the campus community through workshops, support articles, social media, and videos.

Documentation & Media Specialists are responsible for all aspects of creating and maintaining the technical and support documentation necessary for the Division of Information Technology (DIT) at the University of Maryland, College Park, and their customer’s daily operations. They develop the knowledge-centered service process for the Division.

The incumbent will participate in public speaking activities, develop and present training and workshops, create and write documentation, respond to and moderate customer-generated questions via social media, and investigate knowledge management and ServiceNow best practices.

Documentation & Media Specialists will assist with the production of video content, and provide video event coverage, live event production, and editing services.

Minimum Qualifications:
Minimum Qualifications:
Education:
Bachelor’s degree or an equivalent combination of education and experience. Experience may be substituted for education on a year-for-year basis.
Knowledge, Skills and Abilities:
  • Strong customer service skills.
  • Effective problem-solving skills.
  • Written and verbal communication skills, time management (adjusting to priority shifts), and interpersonal skills.


Conditions of Employment:
Must possess and maintain a valid Maryland non-commercial Driver’s License or equivalent with fewer than six (6) points.

Preferences:
Preferences:
  • IT technical support and writing experience.
  • Knowledge of supported computing platforms.
  • Ability to instruct, direct, assist, guide, and share information with both technical and non-technical personnel.
  • Experience with video production and Adobe video editing software (Premiere, After Effects).
  • Web Design experience with HTML and CSS.
  • Experience with graphic design and Adobe Creative Cloud design software.

Additional Certifications:

Additional Information:
Benefits Included:
  • Generous paid time off package to address work/life balance and maintain well-being.
  • UMCP Tuition Remission for employees, and their dependents to grow and achieve greatness.
  • Medical, dental, and vision coverage designed to help you and your family live a healthy lifestyle.
  • Flexible work opportunities
  • Retirement Benefits created to aid employees in reaching future retirement goals.
  • And many more…


Salary range low $50,000s-mid $60,000s.

**This position does not provide sponsorship for Visas.

Job Risks
Not Applicable to This Position

Physical Demands
This position requires the ability to lift computer equipment, stand for long periods of time, occasionally travel across campus to different locations and to operate a motor vehicle.

Posting Date:
04/26/2023

Closing Date:

Open Until Filled
Yes

Best Consideration Date
05/17/2023

Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.