District Service Manager - Minneapolis

Remote: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. Relocation may be provided.

The selected candidate will assume territorial responsibility and relocate to within 50 miles of Minneapolis, MN .

CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. The District Service Manager is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews, and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.

As a District Service Manager for Chevrolet , you will have practical, hands-on vehicle knowledge, and routinely conduct analysis of data on all facets of vehicle service operations including warranty administration, service operations and customer assistance cases. A high level of cross-collaboration is required to root cause sophisticated service-related issues.

Responsibilities:

• Other responsibilities as assigned
• Support dealership processes to prevent delivery of vehicles with open recalls
• Responsible for improving the customer experience
• Resolve Goodwill, Warranty and Policy Requests
• Champion the resolution of Customer Assistance Center (CAC) cases
• Ensure compliance to parts retention policies for warranty repairs
• Engage with customers in special cases
• Improve dealership service cycle time
• Ensure district STS training compliance
• Service department efficiency
• Provides coaching to dealers, Managers of Aftersales, and District Managers of Aftersales in the area of Warranty administration
• Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures, and Warranty administration
• Advance vehicle repair issues for additional support

Qualifications:

• 3 years of hands-on experience leading, guiding, and improving dealership service operations in a wholesale or, retail environment required
• Experience with Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.
• The ability to legally operate a motor vehicle on a regular basis is required
• Strong written and oral communication skills
• Ability to analyze data and improve processes
• Strong ability to multi-task
• Must be willing and able to talk to GM/Dealer Guests to resolve customer concerns
• Ability to work cross-collaborate with customers and partners
• Cultivates open, inclusive culture that supports learning and encourages collaboration
• Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance
• Ability to focus on and meet assigned deadlines

PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.

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We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

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GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individ ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.