Front Desk Part-Time Saturday & Sunday 2:30-10:30Pm The Continental In Downtown Minneapolis, Mn

Organization Background
Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated more than 5,900 apartments and townhomes. These homes provide stability to more than 17,000 people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at www.aeon.org.
Position Summary
We are seeking an experienced security and customer service professional to perform front desk duties with some light security functions at one of our Downtown Minneapolis supportive housing community, The Continental. The Front Desk staff will report to the Site Manager.
Key Responsibilities Include, But Are Not Limited To

• Maintain desk area and lobby to ensure neat and professional appearance
• Compose comprehensive reports outlining observations and activities during your assigned shift
• Effectively and accurately communicate all housing requirements/criteria for incoming marketing inquiries
• Assist residents and effectively and professionally diffuse resident or visitor confrontations, while acting decisively in any crisis situation
• Administrative duties including assembling resident files, processing move-in and move-out paperwork, assisting Property Manager with recertification paperwork for existing residents and other duties as assigned
• Answer/route all incoming phone calls, maintain welcoming environment, answer general inquiries
• Must become closely acquainted with the property and its residents, vendors, etc. in order to foster a sense of community and home while maintaining professional boundaries
• Enforce building rules and regulations, monitor building's security cameras and alarms, and maintain the harmony of the residents and their guests
• Must be able to take charge and direct others in emergencies as they arise

Skills And Qualifications

• Proven ability to create and sustain positive resident relations while maintaining professional boundaries
• Must have the ability to maintain prompt and committed attendance
• Proven ability to work independently and on a team
• Must possess excellent verbal communication skills, exceptional phone etiquette and superior customer service
• 1+ years of security-related experience is required
• Strong ability to multi-task and prioritize
• Ability to engage in high level customer service that is culturally responsive, ensuring consideration for differing needs and expectations of residents, staffs, vendors, community members, etc... is required
• Prior experience with vulnerable communities and/or communities experiencing chronic and persistent mental illness is preferred
• Knowledge of, and ability to, operate under fair housing laws and regulations
• Must be a self-starter and problem-solver
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts
• Must show good judgment and common sense, follow directions and directives from supervisors, and follow company policies and guidelines

Hours
2nd Shift, Part-Time Saturdays & Sundays 2:30pm-10:30pm. Hours are not flexible. Candidate must have the ability to commit to listed schedule.
Compensation This part-time position pays $18/hr
If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/2968893.html
Position is open until filled.
Aeon values a diverse work environment. People of color, individuals with disabilities, members of the LGBTQ+ community, and people from other underrepresented communities are strongly encouraged to apply.
Aeon is an Equal Opportunity / Affirmative Action Employer
Employees and residents are encouraged to apply.
Job Posted by ApplicantPro