District Manager Aftersales Jobs

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. Relocation may be provided.

The selected candidate will assume territorial responsibility and be willing to relocate to within 50 miles of Boston, Massachusetts

Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we’ve made are moving us closer to realizing this vision.

The District Manager Aftersales role has responsibility for executing “consultative” dealer contacts designed to achieve financial sales targets and drive core dealer processes that improve customer retention and fixed operation coverage. Key responsibilities include assisting dealer service and parts operation in the ordering, selling, and/or servicing product, with an emphasis on customer retention and service merchandising. Work involves a considerable amount of consultation and creativity, perception, and initiative with wide latitude for independent action.

Responsibilities:

• Integrate and communicate with all representatives that call on the dealership on behalf of GM to offer outstanding and cohesive support
• Stay knowledgeable of changes in General Motors and industry to adapt quickly. Evaluate processes, systems, and tools to make alterations
• Partner with dealership to ensure systems and processes are in place to manage and process warranty claims according to GM policies & procedures
• Ability to develop and implement retail marketing plans, this includes knowledge of the fundamentals of marketing – Product, Price, Place, Promotion
• Efficiently and effectively take care of customer needs and issues as they arise. Resolve key issues and resolutions
• Achieve sales objectives for district by collaborating with dealerships on how to grow their fixed operations
• Maintain a solid understanding of the competitive service environment within assigned markets
• Analyze marketing and merchandising plan, including dealership’s digital presence, against GM brand direction, current market trends and dealership’s customer needs to identify business opportunities
• Ability to manage time and projects and measure/prioritize work effectively with limited supervision
• Thoroughly prepare for each standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda that addresses GM’s and the dealer’s sales, retention, and revenue priorities
• Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including customer satisfaction performance, mystery shops, service lead close rates, etc.
• Focus on evaluating the parts department inventory management processes to eliminate waste, increase parts loyalty and profitability and improve efficiencies
• Consult with dealership to increase the fixed operations overall customer retention and profitability and identify follow-up or action items for next contact
• Set priorities to execute assigned responsibilities independently, and willingly takes on any task to grow fixed operations by acting as the dealerships trusted advisor

Skills/Qualifications:

• The ability to legally operate a motor vehicle on a regular basis is required
• Computer, Data and Analytic Skills
• Basic knowledge of the dealer operating report and fixed analysis tools required
• Strong Networking (establishing rapport with dealership & GM personnel)
• Understanding Metrics and Reports
• 2+ years of experience in the automotive industry
• Information Management (utilizing & interpreting appropriate reports and resources)
• Basic knowledge of dealership profit department’s structure and interconnectivity required
• Basic knowledge and understanding of dealership service Business Development Centers required
• Prioritization of Personnel Resources
• Ability to conduct Training & Facilitation of Meetings (dealer meetings, dealer personnel training)
• Strong understanding of consultative selling skills required
• Must be able to accept feedback, be coachable and have knowledge of conflict resolution
• Business Acumen including Basic Automotive Technical knowledge
• Strong understanding of consultative selling skills required
• Experience in a parts-focused position or outside sales position required
• Basic knowledge of Car Parts and Service Systems required

Competencies:

• Problem Solving
• Adaptability
• Inspires & Motivates Others to High Performance
• Builds Relationships
• Demonstrates Innovation and Creativity
• Drives for Results
• Immersed and active in CCA Drive to Great cultural initiative
• Communicates Powerfully and Prolifically
• Shows Initiative

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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