Director, Product - Member Programs

Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
SoFi is looking for someone who believes in our mission of helping people achieve their financial ambitions to lead key member engagement and loyalty programs that touch all parts of our business. The objective of this role is to help more people meet more of their financial goals with SoFi. This is a leadership role that will be responsible for setting objectives and success metrics, defining and prioritizing the initiatives to achieve them, and working across businesses and tech functions to deliver against those initiatives. A successful candidate will be comfortable with data analytics, working cross-functionally, being creative and scrappy, and leading with and without authority in a high growth and fast-paced environment.
This role is inherently cross-functional-you will work closely with engineering, design, data science, marketing, operations, finance, risk, legal, compliance and executive teams to set business objectives, define product strategy, prioritize features and execute on them. You'll play the critical role of driving the business while bridging the technical and business worlds to drive profitable business growth while managing risk.
What you'll do:

• Hire and coach a team of product managers
• Collaborate closely with the full cross-functional team (e.g., marketing, product, design, engineering, compliance, risk, finance and operations) for your line of business & initiatives, to help execute on the strategic vision
• Create and evangelize a product vision and own a multi-year product roadmap
• Communicate the vision, strategy, execution plan, and customer impact/learnings to all stakeholders including the highest levels of leadership in the company

What you'll need:

• Experience delivering quality software that solves business and user needs
• Entrepreneurial mindset
• Experience in people and team management
• Ability to operate cross-functionally, leading and influencing, and ultimately leading to timely tactical decision-making to advance our objectives
• A collaborative approach to problem-solving and ideation in a highly ambiguous environment
• Superior communication skills, written and verbal. Experience presenting to C-level leadership
• Deep curiosity for how complex (financial) systems work, and an ability to internalize and analyze this information quickly
• Data-driven approach and excellent analytical skills
• Passion for your customers! You do right by them, and always
• 10+ years in product management owning product strategy and product roadmap

Preferred Qualifications

• Experience in growing large-scale consumer-facing products/services

Compensation And Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.