Director, People Operations Jobs

Sunset Management Company focuses on acquiring and growing great Vacation Rental Management businesses. Established in 2019, the company has experienced 95% compound annual growth to date through acquisitions and organic growth. Our businesses are in premier vacation destinations including Big Sky, MT, Hilton Head, SC, Kiawah Island, SC, Seabrook Island, SC, Winter Park, CO, Steamboat Springs, CO, and we are continuing to expand into new markets.

Our approach combines a long-term view, great people, and the power of data to make thoughtful decisions to create value. We have a fast-paced collegial culture and recognize the importance of balancing working hard as a team with the importance of our own families. We prefer our colleagues and partners to share those same priorities.

What You’ll Do:

We are seeking a dynamic and ambitious Director of People Operations to join the senior leadership team that will help shape the experience, growth, development opportunities, and culture our employees benefit from throughout their journey from pre-hire to becoming Sunset Management advocates. You will be an integral part of this growing business and have the opportunity to plan, lead, direct, develop, and execute the policies and activities of the People department, directly contributing to the achievement of our overall business goals. Strategic initiatives you will own include the continued development and implementation of talent strategy, employee relations, performance management, operational improvements, payroll operations, culture & mission, change management, acquisition integration, and compliance. The Director will report to the COO, manage 1 staff member, and will be based in Charleston, SC with some remote flexibility.

Key Responsibilities:

• Perform other duties as required.
• Oversee the Payroll Administrator, the HRIS system, and workflows to ensure the timely and accurate execution of all payroll functions. Ensure the HRIS system & other HR tools are optimized and consistently up to date to support the growing business and people needs.
• Identify opportunities for improvement in HR related processes and procedures and implement best practices.
• Plan, organize, and manage the overall Talent function including talent recruitment, retention, development, recognition, engagement, DEI, and community social impact initiatives.
• Lead employee relations, performance management, compliance, and people programs.
• Collaborate with the Senior Leadership Team to assist in the development and execution of a People Operations strategy that supports the growth of the business and the achievement of its goals.
• Collaborate with the executive team and others as applicable in the creation of KPIs and other relevant metrics to measure and improve performance and success across the organization; assesses the organization’s success and market competitiveness based on these metrics.
• Partner with the Senior Leadership Team in building and maintaining a best-in-class culture and work environment. Act as a guardian of the company’s culture and mission, and work to build our employer brand internally and externally.
• Administer all HR, payroll, and benefit programs, including, but not limited to compensation and benefits, employee relations, performance and talent management, onboarding, organizational development, employee safety, etc.
• Execute consistent people policies and practices that are compliant with all applicable jurisdictional employment laws. Maintain current knowledge of laws, regulations, and best practices in employment law, talent acquisition, comp & benefits, talent management, and general HR across the US to ensure policies remain compliant as local, state, and federal laws change.
• Provide leadership, mentoring, and coaching across the organization related to all HR programs and initiatives. Ensure cross-functional alignment and communication across all portfolio companies.
• Develop and support internal special projects from inception to execution, leveraging a highly data-driven, analytical approach.
• Listen to and engage with team members on feedback and/or issues that impact the people experience. Present ideas and/or solutions to enhance the team member experience based on this feedback.
• Contribute to creating a fun, productive, and connected work environment
• Manage the departmental budget.

What You Have

• Experience with acquisition integrations and multi-state labor law knowledge.
• Ability to adapt routinely to the needs of the employees and the business
• Proven success in building, coaching, and developing teams.
• A strong technical aptitude with HR systems as well as strong Excel and PowerPoint skills.
• Progressive People Operations experience in multi-site businesses preferred with a minimum of 5 years of direct supervisory experience.
• Strong ability to lead and influence others and team stakeholders.
• Bachelor's degree in Human Resources Management, Business, or a related field is preferred. Hospitality experience is a plus.
• Demonstrated experience building collaborative relationships that lead to the successful execution of defined goals
• Broad experience with human resources practices and disciplines with a focus on developing, leading, and/or managing programs and operations
• Excellent communication, interpersonal, and organizational skills
• HR Certifications are a bonus.
• Highly systematic thinking as demonstrated by prior work or experience
• Ability to analyze and measure the success and business outcomes of People programs that will also inform directional changes, decisions, and demonstrates value.
• Results orientation, with strong attention to detail

The Traits & Characteristics of Our Ideal Candidate

• Goal Oriented - You are not afraid to stretch to meet and exceed goals. You measure everything to satisfy yourself (not just your CEO) and know where you are at any given time on any given project. Deadlines are important to you. You deliver on-time and on-budget in a fast-paced environment as a rule and take pride in it!
• Nimble & Efficient – You can multi-task effectively. Juggling several projects and working with various stakeholders at one time is just what you do!
• Sleeves-Rolled Leader – You can think strategically about the achievement of overall business goals one minute and get deep into the weeds to solve a problem the next. You know when to delegate but are also not afraid to jump into do whatever it takes to get the job done.
• Continuous Learner - You will be doing something new every day. You have a passion and excitement for learning about all things, including the inner workings of a startup.
• Process Driven - You can take something that is unstructured (or that doesn’t yet exist) and build a process or structure around it.
• Trail Blazer – You are not afraid of a high degree of ownership; in fact, you thrive on it! The opportunity to improve a function, or drive real change, is exactly what you are looking for.