Director Of Project Management

SECTION 1: Job Summary (Summary of the basic functions of the position)

This role is responsible for strategic leadership and tactical direction and support of business operations. Reports directly to the Chief Operating Officer and works directly with senior leadership. This position is responsible for leading cost effective, high quality, compliant business operations and increasing efficiency of clinic level operational processes with a strong commitment to employee, provider and patient satisfaction.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Foster a success-oriented, accountable environment within the company.
• Drive innovative use of the various operational systems as tools of productively and business platforms.
• Facilitates the flow of information and maximizes effective communication throughout the program
• Effectively communicate with the Executive Leadership Team, Physician Executive Committee, Regional Medical Directors, and Regional Practice Managers, any other stakeholders as defined by the COO, on a regular and consistent basis
• In collaboration with the central billing office, assures all front-end revenue cycle processes are followed to maximize revenue
• Serves as point of contact for Office Managers and other corporate departments for all functional and operational aspects.
• Provides leadership and collaborates with Regional teams for ongoing adoption and optimization of NextGen/EMA and other various technology applications
• Monitor and report on key clinic information data including visit stats, patient access, patient satisfaction and overall patient experience. Works for improvement in all key indicators
• Utilize data and metrics to recommend new practice operational policies, processes, or training based on trends, findings, and benchmarks
• Design, implement and conduct on-site practice assessments and training for all areas of the practice
• Provide a link between the home office and field operations in the roll out of new organizational products, services, and policies
• Quantify success through tangible outcomes and develop communications for local and executive teams
• Understand and evaluate the variations in clinic operations today, designing, implementing and evaluating the performance of standard best practices to optimize productivity, efficiency, and the patient experience
• Foster strong relationships with practice doctors, managers, and other practice team members
• Direct organization-wide practice improvement activities to facilitate a culture of continuous organizational learning, and process improvement
• Maintain and continue to develop Policies and Procedures for clinical/practice operational quality for the entire organization, using both the current vendor as well as evaluating other alternatives and options to ensure state of the art processes are maintained
• Develop, implement, and maintain comprehensive and standardized training program for both front and back office
• Perform other duties that may be necessary or in the best interest of the organization.
• Support regional clinic teams by scheduling regular group and one on one meetings via webinars and phone conferences, face-to-face meetings and hands-on training as needed

SECTION 5: Experience Requirements

• Advanced degree or MBA, preferred
• Four (4) years of process or practice engineering and improvement experience, required
• Five (5) years of management or supervising experience, required
• Healthcare experience, strongly preferred

SECTION 6: Knowledge, Skills and Abilities Requirements

• Mathematical and/or analytical ability to problem solve and make informed business decisions
• Change Agent
• Significant expertise or leadership abilities regarding:
• Ethical Conduct
• Proficiency with Microsoft Excel, Word, and Outlook
• Detail oriented, professional attitude, reliable
• Interpersonal skills to support customer service, functional, and team mate support needs
• Collaboration Skills
• Management and organizational skills to support the leadership of this function
• Business Acumen
• Detail oriented, professional and positive attitude, reliable
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
• Leadership
• Communication Proficiency
• Financial Management
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
• Thorough working knowledge of EMR & PMS preferred
• Performance Management
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
• Proven ability to plan, conduct and present findings and recommendations of projects
• Intermediate to advanced computer operation
• Specialty knowledge of systems relating to job function, thorough working knowledge of EMR and PMS preferred
• Travel: 20-50%
• Able to communicate effectively in English, both verbally and in writing

SECTION 7: Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
• Directly supervises direct reports as assigned.