Director Of People & Culture

Lancaster County PA

The People + Culture Director is a critical HR position that will provide change management leadership and play a key role in promoting a culture where our employees can thrive. The ideal candidate will be a confident leader with demonstrated experience collecting and synthesizing input from stakeholders, identifying opportunities for improvement, proposing creative and pragmatic solutions, and thoughtfully designing relevant initiatives.

The People + Culture Director provides strategic vision and leadership to a full-service HR team responsible for all human resource functions for multi-channel, multistate sales efforts. The People & Culture Director is a member of the Leadership Team and participates in overall vision and policy decision making. This position supports and contributes to our mission by: Leading all efforts to hire, engage and develop a diverse organizational team who will best contribute to the success of goals as well as driving a culture where employees are challenged, recognized and rewarded.

Position Duties/Responsibilities

Organizational Leadership

• Adopt and exemplify our values; encourage and recognize these values in colleagues throughout the organization.
• Lead organizational training and development efforts including assessing organizational needs; identifying and supporting opportunities for management and employee professional development and growth; working with LT to identify personnel challenges or talent gaps and collaborating to develop solutions to address them.
• Oversee the creation and implementation of programs that build momentum for diversity, equity, and inclusion.
• Build and evolve talent development processes including organizational core competencies, goal setting, performance metrics, 360-degree feedback, coaching, and reviews.
• Perform additional duties/responsibilities as requested which contribute to the position's success and the mission.
• Participate in decision making related to organizational structure.
• Participate in strategic planning, annual budget process and decision making related to the organization's strategic goals and priorities.
• Oversee management, creation and distribution of internal communications.
• Attend and actively contribute to all Leadership Team (LT) meetings.
• Help ensure that the company is a diverse, equitable and inclusive workplace where all employees feel valued and can thrive.
• Define and create strategies for organizational culture goals; assess and advance employee engagement and satisfaction.
• Oversee Human Resources annual planning, budget, administration and operations.
• Establish and implement short-and long-range departmental goals, objectives, policies, and operating procedures.

Preferred Experience/Knowledge/Education/Skills/Abilities

• Personal qualities of integrity, credibility, cultural sensitivity, and a commitment to the company mission
• Unquestioned integrity with the experience, confidence and presence to effectively handle interpersonal relationships and sensitive HR issues
• Excellent written and verbal communication skills, with proven ability to organize and present information and analysis to diverse audiences in variety of formats
• Strong problem-solving and conflict management skills
• Minimum four years management/supervisory experience, stratigic planning, preferably in mid-size, multi-state retail business organization, with increasing levels of responsibility and leadership duties
• Bachelor's degree required (business administration, human resources or related field) or the equivalent combination of education and experience
• Minimum eight years' experience in human resources required, including but not limited to performance management, recruiting and selection, employee engagement/relations, employee benefits and compensation programs
• Ability to collaborate in a team-based environment and lead HR team to successfully meet goals and deadlines
• Proven ability to use sound judgment and adhere to strict standards of confidentiality
• Experience developing, implementing and evaluating HR policies
• Knowledge of human resources law